Information Technology Services - Student Assistant, Palm Desert Campus

CSUSB • San Bernardino, CA

1d • Onsite

About The Position

This position is for a student assistant within the Technology Support Center department at the Palm Desert Campus. The primary role involves serving as the initial point of contact for students, faculty, and staff visiting the center, staffing the front desk and/or computer lab. Duties include assisting with questions, Coyote One Cards, computer troubleshooting, resetting CoyoteID passwords, and connecting devices to the wireless network (Eduroam). Student assistants will also resolve issues related to computer lab equipment such as printers, kiosks, and charging stations, with staff assistance. The role may involve after-hours support and answering phones for campus operators when needed. This is an 'On-Campus Only' part-time, temporary, seasonal position.

Requirements

• Ability to learn and perform assigned work.
• Ability to follow oral instructions.
• Ability to work cooperatively with faculty, staff, and other students.
• Ability to communicate effectively with all levels.
• Ability to read and write English at a level appropriate to the position.
• Admission or registration as a CSU student.
• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate).
• International students must have full-time enrollment at CSUSB (12 units undergraduate; 6 units graduate).
• Eligible to work in the United States.
• Possession of a Social Security Card.
• Satisfactory completion of a background check (including a criminal records check) may be required.
• Possession of a valid Driver's License may be required.
• Reside in the State of California upon date of hire.
• Completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter.

Responsibilities

• Serve as initial point of contact for students, faculty, and staff visiting the Technology Support Center.
• Staff the front desk and/or computer lab.
• Assist students, faculty, and staff with questions, Coyote One Cards, computer troubleshooting, resetting CoyoteID passwords, and connecting devices to the wireless network (Eduroam).
• Resolve issues in regards to computer lab equipment including printers, kiosks, and charging stations.
• Provide afterhours support.
• Answer phones for campus operators when necessary.
• Assist tech's with daily duties or projects.
• Answer campus-related questions.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees