Information Technology Services - Student Assistant

California State University, San Bernardino • San Bernardino, CA

1d • $17 • Onsite

About The Position

Student assistant for the Information Technology Services division. Duties
include direct support to the Technology Support Center (TSC) and may include
support to the following departments as well: Training Services, Accessible
Technology Services, Smart Classroom Technologies (SCT), Enterprise and Cloud
Services (ECS), Office of the CIO, and Office of the Vice President. All tasks
are performed under the direct supervision of professional ITS staff to ensure
quality, accuracy, and adherence to university standards.

This position will serve as initial point of contact for students, faculty, and
staff visiting the TSC. Students will be responsible for staffing the front
desk, answering calls as the campus operator, and/or assisting the SCT team with
audio/visual support for classroom calls or events. This includes assisting
students, faculty, and staff with questions, Coyote OneCards, computer
troubleshooting, resetting CoyoteID passwords, and connecting devices to the
wireless network (Eduroam.) As a campus operator, students are responsible for
handling incoming calls to campus’ general phone number. This includes answering
general questions regarding the University, handling emergency request following
established procedures, and forwarding calls received from students, faculty,
staff, and the general public to the respective person or department based on
the caller’s request. Smart Classroom Technologies duties include, but are not
limited to: serve as a point of contact for students, faculty, and staff who are
requesting audio/visual services for smart classrooms, conference rooms, and
other needs throughout the University. Assisting ECS includes working with
server room operations, including the installation and removal of server
equipment and maintaining server room organization and functionality as well as
supporting the Telecom Services team with the installation and maintenance of
wireless access points, backup battery systems, and other telecommunications
infrastructure.

Requirements

• Ability to learn and perform assigned work
• follow oral instructions
• work cooperatively with faculty, staff, and other students
• communicate effectively with all levels
• read and write English at a level appropriate to the position.
• Admission or registration as a CSU student.
• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

Nice To Haves

• Reliable attendance and punctuality are essential to ensure consistent service coverage and to support fair scheduling practices for all team members.
• Maintain a positive attitude and offer practical solutions to resolve presented situations.

Responsibilities

• Assisting customer walk-ins with troubleshooting devices, connecting to Wi-Fi, assisting tech's with daily duties or projects, and answering campus-related questions.
• Resolving issues in regards to the computer lab equipment including printers, kiosks, and charging stations.
• Answer phone calls on behalf of campus operators when necessary and providing assistance to other departments apart of the division, such as Training Services, Accessible Technology Services, the CIO's Office, and Multimedia & Immersive Technologies.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees