Information Technology Services - Student Assistant, Palm Desert Campus

California State University, San Bernardino • San Bernardino, CA

1d • $17 • Onsite

About The Position

Student assistant for the Technology Support Center department at Palm Desert Campus. Duties include, but are not limited to, serve as initial point of contact for students, faculty, and staff visiting the Technology Support Center. Students will be responsible for staffing the front desk and/or computer lab. This includes assisting students, faculty, and staff with questions, Coyote One Cards, computer troubleshooting, resetting CoyoteID passwords, and connecting devices to the wireless network (Eduroam). With the assistance of staff employees, students will resolve issues in regards to computer lab equipment including printers, kiosks, and charging stations. Hours may include afterhours support, as well. Students may also be required to answer phones for campus operators when necessary.

Requirements

• Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty, staff, and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.
• Special Qualification: Admission or registration as a CSU student.
• Maintain a 2.0 G.P.A. or greater per semester and cumulative.
• Students must be enrolled in at least halftime units at CSUSB (6 units undergraduate; 3 units graduate)
• International students must have full-time enrollment at CSUSB. (12 units undergraduate; 6 units graduate)
• Eligible to work in the United States
• Payroll Requirement: Social Security Card

Responsibilities

• Assisting customer walk-ins with troubleshooting devices, connecting to Wi-Fi, assisting tech's with daily duties or projects, and answering campus-related questions.
• Resolving issues in regards to the computer lab equipment including printers, kiosks, and charging stations.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees