Information Technology Services Delivery Manager

Boyne Resorts • Snoqualmie Pass, WA

4d • Onsite

About The Position

The Summit at Snoqualmie and Alpental is the Pacific Northwest's premier multi mountain ski resort, located 47 miles east of Seattle at Snoqualmie Pass. The property spans five base areas and 20 chairlifts across Summit West, Summit Central, Summit East, and Alpental within the Mt. Baker-Snoqualmie National Forest. A four season operating model includes a mountain bike park and one of the most accessible ski destinations in North America. The Summit at Snoqualmie is seeking an IT Service Delivery Manager to lead on-site technology delivery across the resort. This is a hands-on, field-facing leadership role responsible for the resort's physical infrastructure, endpoint deployment, and in-person support for guests and team members across the resort's base areas.

Requirements

• Five or more years of information technology experience, or an equivalent combination of education and training, ideally including hands-on field service, cabling, or endpoint deployment work.
• Working knowledge of Windows workstation setup, repair, and troubleshooting, and end-user Windows and Office 365 administration.
• Demonstrated ability to lead, schedule, and prioritize the work of a small technical team, including on-call coverage.

Nice To Haves

• Prior IT experience in a resort, hospitality, retail, or other multi-site operating environment.
• Familiarity with Cisco switching, Avaya or comparable PBX platforms, VMware, and enterprise POS systems in a supported or escalation capacity.
• Experience with infrastructure documentation tools such as NetBox and with corporate CMDB/asset systems.

Responsibilities

• Maintain and configure local property network topology — switches, access buildings, and endpoint connectivity — and support other locally hosted property systems, documenting infrastructure using tools such as NetBox as the shared services model continues to mature.
• Maintain accurate local documentation of physical infrastructure (cable runs, closet layouts, device inventory) and keep it aligned with the corporate CMDB/asset system.
• Own local physical infrastructure delivery: cabling installation and repair (network, voice, fiber), network facility upkeep, and endpoint deployment across workstations, laptops, mobile devices, POS terminals, and phones.
• Execute Moves/Adds/Changes (MACs) and endpoint lifecycle tasks — provisioning, imaging, replacement, and retirement — according to corporate-defined standards.
• Act as the on-site escalation point and coordination hub between the resort and Boyne Corporate IT Operations for incidents, problems, and requests that exceed local scope — including server/VMware administration, Cisco network design, Avaya PBX configuration, and enterprise POS/LOB platform issues.
• Maintain a constructive, effective working relationship with Boyne Corporate Business Solutions, escalating and coordinating business application issues, updates, and rollouts at the resort.
• Mentor and develop the resort IT team, building field service, customer-facing, and troubleshooting skills across the group.
• Coach team members through escalations and on-call situations, using real incidents as teaching opportunities rather than handling them alone.
• Support hiring, onboarding, and seasonal ramp-up for resort IT roles in partnership with resort HR.
• Serve as the resort's primary face-to-face support presence: walk the property, resolve issues at the point of impact, and follow through until the guest or team member is back in operation.
• Prioritize field work based on guest and revenue impact, giving first attention to ticketing, POS, and rental systems during operating hours.

Benefits

• 401(k) with discretionary match (2 year vesting cliff, must work 1,000 hours in a calendar year to qualify)
• Sick time accrual (1 hour per 40 hours worked, maximum 64 hours per year)
• Ally Health benefit for Full Time individuals (Telemedicine and Mental Health appointments, covers all family members, no copays or deductibles, $4 deduction each week)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed