Information Technology, Service Management (Project Management/Business Analysis) Intern (Hybrid)

Vitamix • Olmsted Township, OH

7d • Hybrid

About The Position

Vitamix is unquestionably the premium brand of high-performance “blenders,” and known for its top-notch company culture and climate. It is an important component of what makes Vitamix unique and successful, and the reason why Vitamix is recognized as a Top Workplace, NorthCoast99 Winner, and Smart Culture Award recipient. Throughout its 101-year history, Vitamix has encouraged and promoted healthy lifestyles for both its customers and employees. Employees enjoy multiple wellness programs and perks, a free Vitamix machine, and an onsite fitness center. Vitamix also offers a flexible work environment, great work culture, healthy living initiatives like fitness reimbursements, and opportunities for advancement. For consumers, Vitamix can be found domestically in places like William Sonoma, Sur la Table, Crate & Barrel, Target, Amazon, and at Vitamix.com, and is in over 130 countries around the world. Ultimately, Vitamix is the Global-leader in high-performance blending solutions for home and commercial use, is preferred by chefs and is found in many of top restaurants around the world. It is relied upon by culinary schools in the U.S. and has been used to train thousands of students and master chefs worldwide. If it is not a Vitamix, it’s just a blender. Vitamix is seeking a Information Technology Intern, Service Management, is responsible for assisting the Project Manager / Business Analyst(s) in planning and executing specific projects and advancing Vitamix initiatives. The Intern will execute various tasks and provides day-to-day support to the team. The Intern will be expected to document their work per department standards and present results, conclusions and recommendations to stakeholders. Additionally, the Intern will be expected to collaborate with other team members within Information Technology in the execution of projects.

Requirements

• Possesses and displays excellent verbal and written communication skills with ability to convey information in a clear, focused and concise manner
• Demonstrated ability to interface and maintain effective relationships with all levels of employees in a team-oriented environment.
• High level of professionalism and maturity.
• Ability to effectively prioritize and execute tasks on time and to required specifications in a high-pressure environment.
• Proficient in Microsoft Office, especially Word, Outlook, PowerPoint, and Excel (preferred)
• Previous classroom or work experience with computers, software development and/or hardware support
• Currently pursuing a Bachelor’s Degree in Computer Science, Engineering, Business Analysis or related field (preferred)
• Currently a college junior or senior
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

• Project Support: Assist in planning, implementation and troubleshooting of Information Technology project initiatives under the guidance of experienced IT professionals. The IT Summer Intern will support projects such as the Microsoft 365 rollout by assessing existing documentation stored across legacy platforms and helping migrate, organize and standardize content in modern tools such as OneDrive and SharePoint Online and the call center automation upgrade by eliciting requirements and preparing documentation.
• Training: Shadow team and actively participate in training to deepen understanding of IT infrastructure technologies and best practices. Contribute to end user training and communications.
• Documentation and Knowledge Base: Research technology project standards or requirements to identify possible solutions to business problems or continuous improvement activities. Create and maintain accurate documentation for end users and the Service Desk Team to support ongoing system administration and knowledge sharing.
• Troubleshooting: Assist in diagnosing and resolving common technical issues, following escalation procedures when appropriate.
• Additional Responsibilities: Assist the Project Managers and Business Analysts with special projects and initiatives, owning some scope of work from start to finish.
• Note: This is not a theoretical role but real world, hands-on experience.

Benefits

• Employees enjoy multiple wellness programs and perks, a free Vitamix machine, and an onsite fitness center.
• Vitamix also offers a flexible work environment, great work culture, healthy living initiatives like fitness reimbursements, and opportunities for advancement.

What This Job Offers

• Career Level: Intern
• Number of Employees: 501-1,000 employees