Information Technology Operations Assistant - Irvine, CA
About The Position
As an Information Technology Operations Assistant, you will support a dynamic and fast-paced Information Technology department that serves a national, well-respected real estate property management company. This role provides essential clerical, logistical, and operational support to the Information Systems team, including equipment ordering, shipping and receiving, invoice processing, cellular and mobile device management, inventory coordination, and routing IT support tickets. This position is ideal for someone highly organized, resourceful, detail-oriented, and eager to contribute to a high-performing technology team.
Requirements
- Excellent customer service at all levels
- Positive, motivated, and eager to learn attitude
- Strong verbal and written communication skills
- Familiarity with Microsoft Windows, Word, Excel, and general productivity tools
- Efficient data entry skills with the ability to manage multiple concurrent projects
- High degree of independent resolution
- Occasional availability outside standard business hours for department needs
- Limited travel may be required for company events, training, or project support
- Regular periods of sitting, standing, walking, and the use of hands and arms
- Occasional climbing may be required
- Extended use of computers or telephones is typical
- Ability to lift up to 25 pounds independently
- Ability to respond promptly to both visual and auditory cues
- May be required to work indoors or outdoors under various weather conditions
Nice To Haves
- Bachelor’s degree preferred
- Technical exposure preferred
- Shipping and receiving experience
- Experience managing vendor accounts
- Experience handling cellular devices
Responsibilities
- Ordering and coordinating cellular service, phones, and tablets
- Management of mobile devices and cellular lines, plans, and tracking
- Basic hardware configuration and equipment preparation
- Routing IT support tickets to the appropriate technicians or departments
- Data entry and updates for inventory and ticketing systems
- Creation of purchase orders
- Invoice processing
- Vendor account management, including AP account responsibilities for technology vendors
- Shipping and receiving of equipment and materials
- Initiation and tracking of Return Merchandise Authorizations (RMAs)
- Coordination of warranty repairs with manufacturers and vendors
- Scheduling and logistical coordination for equipment installations with sites and vendors
- Expense account management for the CTO
Benefits
- Medical, Dental & Vision insurance
- Company-paid individual PPO-HSA plan with employer contribution
- HMO options available for California residents
- Dental and vision coverage fully paid for employees
- Dependent coverage available at additional cost
- Retirement Plans (401K) with company match
- Life & Disability Insurance
- Supplemental plans available
- 11 paid holidays
- 2–4 weeks of vacation based on tenure
- Sick leave per state/local requirements
- Referral Bonuses ($1,000 for eligible employee referrals)
- Volunteer Time Off (Up to 16 hours annually)
- Professional development
- Tuition reimbursement
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
