INFORMATION TECHNOLOGY MANAGER
About The Position
This is a professional management position within the Information Technology Department, responsible for managing and supervising assigned Information Technology Supervisor and staff within the IT Software and Solutions area. The IT Manager collaborates with other IT Managers to align initiatives, coordinate staff, ensure consistency, and support departmental priorities. The role converts strategic goals into actionable operational plans, designs and maintains operational processes, workflows, KPIs, and team standards, and manages team performance and capacity. This position typically leads a team of 5-10 employees, including one direct supervisor and technical staff.
Requirements
- Minimum of Associate Degree in Computer Science or related field, with preference for bachelor’s degree.
- Requires 7-10 years of IT experience, including 3-5 years of supervisory or leadership experience managing technical staff.
- Training and experience in one or more IT domains (Security Infrastructure, or Software/Solutions).
- Strong organizational skills with the ability to manage multiple initiatives and tasks.
- Strong knowledge of patch and release management processes.
- Knowledge of IT asset inventory processes and lifecycle controls.
- Solid understanding of Microsoft products and cloud services including Microsoft 365 and Entra.
- Ability to analyze and direct resolution of complex software issues.
- Ability to translate business requirements into scalable, secure solution architectures.
- Ability to support build-versus-buy decisions and SaaS integrations.
Nice To Haves
- Relevant certifications (GIAC, ISC2, Cisco, Microsoft, etc.) are preferred.
- Experience in project management, business analysis, and process improvement methodologies is preferred.
- May consider other relevant combinations of education and experience.
Responsibilities
- Translate organizational strategies, key goals, and objectives into actionable operating plans and priorities.
- Execute and maintain the IT budget, including forecasting needs, vendor evaluation, contract renewals, and ensuring alignment with budget allocations.
- Manage all IT purchasing activities, researching hardware and software, staying current on technological trends, and identifying cost-effective solutions.
- Plan and forecast technology resources, including lifecycle replacements, licensing, and capacity requirements; ensure compliance with all licensing obligations.
- Design, maintain, and enforce team processes such as incident management, change control, release, and patch management.
- Manage team performance to maintain a high-performing group that meets or exceeds service expectations; monitor KPIs, SLAs, backlog health, and lead continuous improvement initiatives.
- Direct and administer in the development of policies, procedures, and compliance standards for IT systems and IT personnel.
- Conduct performance reviews and regular one-on-one meetings with supervisor and staff.
- Oversee the planning, design, testing, documentation, and implementation of information technology systems and solutions.
- Lead IT initiatives to ensure on-time and on-budget delivery, coordinate team members and resources according to defined plans.
- Provide regular communication to the Director and team regarding outcomes, activities, and services.
- Coach supervisors and teams using the County-wide Leadership and Cultural Competency leadership framework.
Benefits
- Wisconsin Retirement System (WRS): A top-rated pension program.
- Affordable Insurance Premiums: Comprehensive health, dental, and vision coverage.
- Generous Paid Time Off: Vacation, sick, and 10+ paid holidays annually.
- Work-Life Balance: Flexible schedules and wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
