Information Technology Manager 1 PUC

Commonwealth of Pennsylvania • Dauphin County, PA

13d • Hybrid

About The Position

This position leads major technology functions that support daily operations across the agency. You will be overseeing critical systems, teams, and projects that keep the Public Utility Commission secure and efficient. As the Chief Technology Officer, you will perform the following duties: System Leadership: Oversee cloud systems, network operations, and on-premises servers to support critical agency functions. Team Oversight: Guide network, cybersecurity, and help desk staff to meet performance goals and service needs. Security Management: Coordinate cybersecurity practices, incident response efforts, and ongoing system monitoring. Project Direction: Lead major technology projects and support the migration of agency infrastructure to cloud environments. Operational Support: Manage hardware lifecycles, help desk services, and telecommunications systems across the agency. Continuity Planning: Support disaster recovery activities and maintain reliable backup and failover procedures. Procurement: Manage all procurement activities for cloud, network, and server systems by coordinating with procurement staff and the CIO, overseeing related budgets and resources, and conducting cost benefit and options analyses for agency technology needs.

Requirements

• One year as an Information Technology Generalist Administrator 2, Database Administrator 2, Data Administrator 2, Applications Developer Administrator, Network Administrator 2, or Information Security Specialist 3
• Three years of technical information technology experience including two years of administrative information technology work, and a bachelor's degree
• An equivalent combination of experience and training including two years of administrative information technology work
• Possession of an ITIL (Information Technology Infrastructure Library) Certification (any version or level)
• One or more years of full-time professional experience creating and managing budgets
• One or more years of full-time professional experience managing multiple large scale IT infrastructure projects
• Meet the PA residency requirement

Responsibilities

• Oversee cloud systems, network operations, and on-premises servers to support critical agency functions
• Guide network, cybersecurity, and help desk staff to meet performance goals and service needs
• Coordinate cybersecurity practices, incident response efforts, and ongoing system monitoring
• Lead major technology projects and support the migration of agency infrastructure to cloud environments
• Manage hardware lifecycles, help desk services, and telecommunications systems across the agency
• Support disaster recovery activities and maintain reliable backup and failover procedures
• Manage all procurement activities for cloud, network, and server systems by coordinating with procurement staff and the CIO, overseeing related budgets and resources, and conducting cost benefit and options analyses for agency technology needs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager