Hilton Dallas Lincoln Centre - Information Technology Manager OEM

Aimbridge Hospitality•Dallas, TX

12h•Onsite

About The Position

The IT Manager is responsible for providing help desk support to the on-property team as well as researching and implementing technological strategic solutions. This is a one-person department and the ideal candidate will be able to work independently to execute IT initiatives as well as collaboratively with the on-property leadership team. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates, overtime does apply and is calculated accordingly.

Requirements

Associates degree or equivalent experience with A , Network , and Microsoft certifications preferred.
3-5 years progressive experience in the IT industry, working on and supporting end users in a windows domain environment.
2-3 years of supervision experience.
Experience in supporting multi-branch locations
Knowledge of the hospitality industry a definite asset.
Active Directory and Exchange knowledge including Windows authentication to AD, Windows file and print sharing required
Printer / peripheral device troubleshooting skills
Networking experience with TCP/IP, DNS and DHCP
Experience with wireless peripherals/devices especially mobile devices
The candidate should be a self-motivated and detail oriented with the ability to manage technical events from open through closure
Critical thinking and problem solving/troubleshooting skills a must
Excellent communication skills
Ability to read, write, and speak English to comprehend and communicate job functions.
Ability to work with others and help them understand things from a “non-technical” point of view.
Ability to meet varying schedules due to nature of the hospitality industry. This may include working extended hours, weekends and holidays.

Nice To Haves

Hands-on IT ability with hospitality-specific operational experience
Understanding guest facing technology, PMS and hotel technology.
Networking and infrastructure
Real technical depth in: Hotel systems /PMS/POS. Switching/routing, VLANs, Wi-Fi, Firewalls, VPNs, Servers/cloud infrastructure, Network monitoring.
Hilton preferred.

Responsibilities

Providing support for computer and mobile end-users.
Prioritizes all tickets in response to priorities established by Executive Management Team.
Offers help in a way that further educates the end-user, elevates overall technology acumen and leads to a less “help desk reliant” workforce.
Working with various departments to ensure smooth delivery of technology resources for all on-property events.
Researching new technologies, working with the property leadership team and Aimbridge/Centrada IT team to recommend, design and implement innovative, cost effective technology solutions.
Works at the direction of Aimbridge VP of IT to ensure compliance with PCI.
Coordinating 3rd party vendors to include working with various vendors including low-voltage cablers, telecommunications providers, and software, hardware and other technology vendors to respond to IT needs of property as determined by Aimbridge Hospitality IT and the on-property Leadership Team.
Working with the Leadership Team to ensure that IT operations are aligned with business needs.
Adjust IT department priorities as necessary in response to direction.
Performing task force work as necessary.
May be required to travel periodically to support other hotels including hotel acquisitions and divestitures.
Work may include: racking and stacking network and server equipment, toning and terminating cabling, creating new use accounts, joining computers to domains, training, etc.