NANA SHAREHOLDER COLLEGE INTERNSHIP - NANA North Information Technology (IT) Intern Paid Internship

NANA North•Anchorage, AK

107d•Onsite

About The Position

Under general supervision, this internship provides technical desktop software and hardware problem resolution to all NDCCG (NANA Development Corporation Commercial Group) computer users. The intern will diagnose and guide users through step-by-step solutions in a call center environment, clearly communicate technical solutions in a user-friendly, professional manner, and provide one-on-one end-user training as needed. More complex issues will be escalated to 2nd level IT support. Responsibilities also include conducting hardware and software inventory. NANA will provide lodging and transportation for applicants outside the Anchorage/Matsu Valley area. Internships will run from June to August with some flexibility. Applications are accepted until April 30, but interviews and selections will take place as soon as viable candidates are identified.

Requirements

Applicants must be a shareholder of NANA Regional Corporation, Inc., or a direct descendant of a shareholder.
Must be 18 years or older.
Must be currently enrolled in college or a vocational school full-time and have completed one semester of postsecondary education.
Must be able to provide legal documentation for your eligibility to work in the US
Desire to work in Information Technology field with High School course work in Information Technology
Basic technical knowledge of network and PC operating systems.
Basic technical knowledge of current desktop/laptop hardware, protocols, and standards.
Basic application support experience with Microsoft software and technologies
Professional and courteous demeanor at all times
Excellent written and oral communication skills.
Excellent interpersonal skills.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Ability to prioritize and execute tasks in a high-pressure environment.

Responsibilities

Identifies, diagnoses, and resolves Tier-I problems for users of NANA’s computer software and hardware, in a call center environment; communicates solutions to end-users.
Provides one-on-one end-user problem resolution over the phone or with remote control software on user’s hardware and software.
Delivers, sets up, and assists in the configuration of end-user computer hardware, software and peripherals.
Diagnoses and resolves end-user printer problems, computer hardware problems, and e-mail, Internet and local-area network access problems.
Performs minor desktop hardware repair for computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
Assists 2nd and 3rd level IT technicians in creating materials for end-user frequently asked questions (FAQs).