Information Technology Intern

Ho-Chunk • Winnebago, NE

5d

About The Position

The Information Technology Intern provides technical support for hardware, software, and network systems across the organization. Under the supervision of the IT Supervisor, this role assists with system installations, troubleshooting, and help desk support. The intern will gain hands-on experience in desktop support, network infrastructure, and IT service management across various Ho-Chunk, Inc. locations. The intern will be responsible for completing all tasks outlined in their summer project plans assigned by managers.  Interns must participate in all mandatory internship programming, evaluation periods and professional development sessions.   Attending sessions remotely will be determined and approved by program manager.

Requirements

• High school diploma or equivalent
• Excellent communication and interpersonal skills
• Ability to explain technical issues to non-technical users
• Strong troubleshooting and problem-solving skills
• Basic understanding of information systems
• Valid driver’s license and insurability under company insurance policy
• Ability to lift and move computer equipment exceeding 50 lbs

Nice To Haves

• Experience with Windows operating systems
• Previous information technology support experience
• Associate or bachelor’s degree in an IT-related field

Responsibilities

• Install, configure, and maintain client workstations
• Provide hardware, software, and network troubleshooting
• Deliver help desk assistance and technical support to users
• Monitor and maintain desktop systems, printers, and peripheral devices
• Maintain inventory of IT equipment, repairs, and upgrades
• Configure and implement security procedures in line with policies and best practices
• Maintain IT documentation for hardware, software, and network systems
• Manage help desk ticketing system and ensure timely resolution of issues
• Coordinate with vendors to resolve software and hardware issues
• Present IT onboarding and equipment training to end users
• Frequently travel between facilities and occasionally travel to remote offices
• Climb ladders and move or install equipment, including under desks or in tight spaces
• Perform other duties as assigned

Benefits

• Compensation will vary depending on experience, education level or degrees obtained, and the cost of living for the assigned work location.
• Intern employees are categorized as seasonal full-time employees and will accrue one hour of paid sick time for every 30 hours worked.
• Accrual begins after 80 hours of consecutive employment in Nebraska.
• Lodging, transportation, and other travel expenses are provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees