Information Technology Intern

Covenant Living Communities and Services • Skokie, IL

1d • $16 - $21

About The Position

We Are Inspired to Serve. Join us! We are looking for an IT intern to join our team and help us with various tasks related to hardware, software, and network maintenance. You will work under the supervision of our IT team and learn how to troubleshoot issues, work on projects, update documentation and support our staff with their IT needs.

Requirements

• Basic computer hardware knowledge: Understand the components of a computer system, such as CPU, RAM, hard drives, and peripherals, and how they work together.
• Operating systems: Familiarity with Windows and/or macOS. Ability navigate the interface, perform basic system tasks, and troubleshoot common issues.
• Troubleshooting skills: Problem-solving abilities to diagnose and resolve common issues. Ability to research solutions, use online resources, and effectively communicate with users to troubleshoot problems.
• Spreadsheets: Understand how to work with spreadsheets, including functions, formulas, sorting, filtering, and basic data manipulation. Familiarize yourself with Microsoft Excel.
• Documentation: Ability to document technical processes and procedures. Ability to create clear and concise documentation to assist users and support team members.

Responsibilities

• Technical support: a. Assisting with troubleshooting hardware and software issues for employees. b. Setting up and configuring computers and peripherals for new hires. c. Assisting with calls on the helpdesk
• Cybersecurity: a. Assisting in monitoring and reviewing security incidents b. Following up with IT team members to complete response to alerts c. Assisting in coordinating SOG meeting
• Project management: a. Assisting in coordinating IT projects, including creating project plans and schedules. b. Tracking project progress and updating stakeholders. c. Assisting in documenting project deliverables
• IT procurement and asset management: a. Assisting in managing IT inventory and asset tracking. b. Reviewing obsolete equipment and creating list for destruction c. Assisting in reviewing standard equipment and placing order requests with vendors
• IT documentation: a. Assisting in documenting IT processes, procedures, and configurations. b. Updating the company's knowledge base and creating user guides. c. Assisting in organizing and maintaining IT documentation.

Benefits

• Gain valuable experience and skills in the IT field
• Learn about working in Healthcare and Senior Living
• Work with a friendly and supportive team
• Receive mentorship and guidance from leadership
• Flexible schedule
• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits: Life, AD&D
• Tuition assistance and scholarships
• Employee assistance program
• Legal services, home/auto insurance, discount purchasing program
• Pet Insurance

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed