Information Technology Intern
About The Position
The IT Client Services Intern will support day-to-day end-user technology operations while gaining hands-on exposure to enterprise IT service delivery within a corporate environment. This role is designed to provide practical experience in client-facing IT support, workplace technology, and foundational IT processes, while contributing meaningful support to the Client Services team. The intern will work closely with IT team members to assist with device deployment, user support activities, documentation, and process improvement efforts, while developing professional, technical, and communication skills.
Requirements
- Currently enrolled college student entering Junior or Senior year at an accredited college or university
- Preferred areas of study include Information Technology, Management Information Systems, Computer Information Systems Business, or a related field
- Minimum cumulative GPA of 3.0 on a 4.0 scale
- Strong written and verbal communication skills
- Ability to work effectively in a team-oriented environment
- Basic technical proficiency with Microsoft Office / Microsoft 365 (Outlook, Teams, Excel, Word, PowerPoint)
- Strong organizational skills with attention to detail
- Demonstrated problem-solving and critical-thinking abilities
- Professional demeanor with a customer-service mindset
- Ability to manage time effectively and meet deadlines
- Fluent in English (written and verbal)
- Ability to adjust schedules to meet business need
Nice To Haves
- Previous internship, coursework, or exposure to IT, Commercial, or EHS functions preferred but not required
Responsibilities
- Assist Client Services team members with end-user support activities, including device setup, troubleshooting, and basic issue resolution
- Support new hire onboarding and equipment deployment processes
- Help maintain and validate IT asset inventory records
- Participate in process and documentation efforts, including standard operating procedures, quick-reference guides, and knowledge articles
- Observe and support IT service management workflows, including request intake, prioritization, and escalation
- Identify recurring issues, requests, or workflows and assist in documenting patterns, trends, and common solutions to support consistent service delivery.
- Observe and document end-user experience trends, common pain points, and opportunities to improve service quality and usability.
- Collaborate with team members on assigned tasks, improvement initiatives, or small projects
- Communicate regularly with supervisor regarding progress, questions, and concerns
- Gain exposure to enterprise IT operations and cross-functional business processes
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
