Intern | Information Technology

IDEX•Farmington, CT

About The Position

Provide hands‑on support to the Information Technology department by assisting with daily operational needs while gaining practical experience across IT systems, hardware, and end‑user support.

Requirements

Education or coursework in a field related to Information Technology.
Demonstrated exposure to or interest in project management concepts.
Some experience with Active Directory Users and Computers, including unlocking accounts and updating user information.
Basic project management skills.
Strong computer literacy, including proficiency with Microsoft Excel and word processing tools.
Working knowledge of PC hardware and troubleshooting techniques.
Strong written and verbal communication skills.

Nice To Haves

Exposure to or interest in artificial intelligence solutions, tools, or models is a plus.

Responsibilities

Create, maintain, and update PC images for new hardware deployments.
Set up and configure workstations and IT equipment for new employees.
Troubleshoot and resolve PC, network connectivity, and network printer issues in collaboration with the IT team.
Utilize ticketing systems to create, track, resolve, and appropriately escalate IT support tickets.
Perform troubleshooting and support for Microsoft Office 365 applications.
Repair and replace PC hardware components as needed.
Assist with PC and user migrations to new tenants and domains, including coordination with IT team members.