Information Technology Intern, Chartwells Higher Ed / San Jose State University

Compass Group•San Jose, CA

4d•Onsite

About The Position

You will be working closely with the leaders in the hospitality group at San Jose State University, developing skills and competencies to understand what is needed to be successful in the world of IT Support within the hospitality industry. You will gain valuable experience in the following areas: operations, marketing, administration, guest services, problem resolution, planning and implementation of innovation and client relationship skills. This internship involves hands-on experiences which will provide many opportunities for your personal success in a career of IT Support.

Requirements

Interest in the IT Support industry
Attitude of a leader
Enjoyment of inspiring others
Articulate
Good to better interpersonal skills
Enjoy building relationships
General interest and knowledge
Interest in one or more of the following: Customer Service, Technology Troubleshooting, Data Analysis/Management, Procedure Development, Quality Assurance

Responsibilities

Executing operational standards
Financials, P+L, Loss Prevention
Safety and Quality Assurance: Safe food in a safe environment
Assuring an exceptional guest experience
Client Relations and Contractual Commitments
Associate learning and development
Operational support of serving platforms
Working in different settings: FOH, BOH, Catering, Marketing & Administration
People management (schedules, time management)
Inventory management
Help Desk ticket management
Troubleshooting various IT related issues
Report development
Help install and configure different point of sale systems across the campus.
Collaborate with business partners to setup transaction systems on workstation platforms
Maintain communications with Compass Digital Labs and partners on pending IT issues
Understand and utilize various point of sale platforms to provide designated solutions.
Configure menu administration platforms for mobile app services.
Help administrators and supervisors to setup necessary IT Utilities and devices to help meet their everyday needs.
Create robust documentation of existing tech specs, troubleshooting approaches, and solutions, streamlining the troubleshooting process.
Work with different digital and IT teams to help make catering and dining technological solutions seamless across campus and beyond!