Information Technology Intern

Cascade Energy•Portland, OR

1d•Hybrid

About The Position

Cascade Energy is seeking an Information Technology Intern. This role is focused on delivering outcomes that directly contribute to team and business goals. Success at Cascade/Fresh Coast is about learning constantly, seeking shared success, putting others first, being industrious and doing the right thing. We're looking for a motivated Junior or Senior-year IT/CS student to join our team as an IT Intern, gaining real-world experience. We welcome interns with an interest or focus in any one or more areas; business and data intelligence/reporting, AI and Emerging Technology, Cloud Architecture and General IT. Future-Focused AI-Ready Culture At Cascade Energy, we’re actively shaping how AI gets deployed in the real world, in our tools, our client engagements, and our daily work. Our approach has always been relationship-driven and expertise-led, and IA is how we multiply the impact of both. Successful Cascadians are curious and resilient. They embrace change, seek smarter ways to create impact, and take ownership of their own growth. We embed AI into our work in ways that are responsible and human-centered, and we actively develop our people to deploy it creatively and confidently. We believe the future belongs to organizations that pair emerging technology with genuine human expertise. That future is being built here. . . .come be a part of it!

Requirements

Currently pursuing or recently completed coursework toward a degree, certificate, or equivalent training in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field.
Basic understanding of computer hardware, operating systems, networking concepts, and common business applications.
Strong troubleshooting, analytical, and problem-solving skills, with curiosity and a willingness to learn.
Excellent communication and customer service skills, with the ability to explain technical information clearly to non-technical users.
Highly organized, detail-oriented, and able to manage multiple tasks and priorities with appropriate follow-through.
Ability to work independently while contributing effectively in a collaborative, distributed team environment.

Nice To Haves

Familiarity with Microsoft 365, Windows operating systems, collaboration tools, cloud-based platforms, and ticketing or asset management systems preferred.
Interest in energy efficiency, sustainability, decarbonization, or mission-driven work is a plus.
Comfort using AI tools responsibly and thoughtfully to improve productivity, documentation, and problem solving is a plus.

Responsibilities

Provide entry-level help desk and user support, assisting employees with common hardware, software, login, password reset, and access request issues under the guidance of senior IT staff.
Write basic to intermediate SQL queries, organize data for reporting, and help test and validate data in internal systems, flagging inconsistencies as needed.
Shadow senior team members on small SQL, reporting, AI, and data-related projects to learn how technology tools support business decisions.
Experiment with approved AI tools under supervision to identify opportunities to automate repetitive tasks, such as ticket categorization, FAQ responses, or other routine IT workflows.
Update, organize, and maintain IT documentation, FAQs, and step-by-step guides for common user questions and support processes.
Participate in team meetings and small projects, contributing ideas from coursework in databases, AI, systems, or cloud platforms while gaining exposure to basic cloud monitoring, permissions review, and configuration tasks.