Information Technology Helpdesk Coordinator

CompuNet Clinical Laboratories•Moraine, OH

1d•Onsite

About The Position

The Information Technology Helpdesk Coordinator, located at the Core Lab within the Information Technology Department in Moraine, OH, is a full-time day shift position (8:30 AM-5:00 PM). This role involves performing first-level helpdesk support, basic troubleshooting, and overseeing Helpdesk staff and ticket queues. The coordinator will also assist with PC, printer, and other peripheral hardware and software upgrades. A key aspect of the role is identifying helpdesk problem issue trends with the IT Operations Manager and proposing solutions through procedure updates or education.

Requirements

Associates Degree in Computer Science, Information Systems, or other related technical degree.
Knowledge of the Microsoft Suite of applications and solid analytical and documentation skills.

Nice To Haves

Experience in IT or a related role preferred.
IT or Helpdesk Management Certification preferred.

Responsibilities

Assists in the work of our helpdesk team that provides support across CompuNet and various PHP locations – Including but not limited to purchasing equipment, communication, support initiatives, and service recovery.
Assist the manager with the creation of on call schedule.
Assist in training through the department.
Participate in the on-call schedule for after-hours support.
Contribute to support services for CompuNet and other affiliated sites.
Assists in planning, design, development, documentation, and implementation of support systems throughout CompuNet to provide business solutions to customers and allow for the flexibility of the future.
Interact with CompuNet helpdesk staff, IT Operations, and LIS Team regularly regarding IT support, training, and equipment issues.
Manage, monitor, and prioritize Track-IT ticket queue to ensure timely response and resolution of client issues.
Coordinate the workflow of the helpdesk.
Contribute to the overall effectiveness of CompuNet by assisting with other duties as assigned.
Ensure compliance with all departmental, company and regulatory policies and procedures.