Information Technology Helpdesk & Client Support - Onsite, National Capital Region

BluePath Labs•Washington, DC

2d•$50,000 - $70,000•Onsite

About The Position

BluePath Labs is seeking a TS/SCI Information Technology Helpdesk & Client Support to support clients at the Department of War (DoW). This role serves as the first point of contact for all IT issues related to workstations, printers, scanners, and other peripherals. This position is contingent upon contract award, and applicants selected may be contacted for further steps if the contract is awarded.

Requirements

U. S. Citizen.
Top Secret clearance with SCI eligibility.
High School Diploma or GED
Three (3) years of experience providing enterprise IT helpdesk or desktop support services.
Experience troubleshooting Windows workstations, printers, scanners, and peripheral devices; managing incident tickets through resolution; maintaining ticket logs and performance metrics; and providing customer support in a professional environment.
CompTIA A+ Certification (or equivalent)

Nice To Haves

Associate's or Bachelor's Degree in Information Technology, Information Systems, Computer Science, or a related field
Experience supporting Department of War organizations, using ticketing systems, Microsoft 365 environments, and helpdesk trend analysis/reporting
Security+ certification

Responsibilities

Managing all helpdesk inquiries from receipt to resolution, escalating complex issues as necessary.
Analyzing helpdesk data to identify trends and implement preventive measures; provide an annual report on trends and preventive measures.
Maintaining a comprehensive trouble ticket log, including status monitoring and metrics reporting for the Month Status Report.