Information Technology Generalist 1
About The Position
The Information Technology Generalist 1 with the Conservation and Environment Delivery Center (CEDC) plays an important role in supporting users across multiple agencies. This position helps keep devices, software, and systems running smoothly through dependable, hands-on technical support. It offers opportunities to solve problems, learn new tools, and work with a wide range of technologies. Join our team to make a direct impact on daily operations! This position provides Tier 2 support for hardware, software, and technical issues across multiple agencies within the Conservation and Environment Delivery Center (CEDC). It ensures that devices, applications, and configurations are working properly for thousands of users.
Requirements
- One year as an Information Technology Trainee or Information Technology Technician; or Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or An equivalent combination of experience and training.
- Meet the PA residency requirement.
- Be able to perform essential job functions.
- Pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
Nice To Haves
- You may have the opportunity to work from home (telework) part-time, after 3 months of employment.
- You will be required to report in-office 2 days per week.
- In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
- If you are unable to telework, you will have the option to report to the headquarters office in Bethlehem.
- Travel to offices within the 5 agencies that encompass CEDC (Environmental Protection (DEP), Agriculture (AG), Conservation and Natural Resources (DCNR), Environmental Hearing Board (EHB) and Milk Marketing Board (MMB) is required.
- Some troubleshooting will need to be done in a remote office with the device.
Responsibilities
- Troubleshoot software, hardware, printers, and other workstation issues
- Use remote management utilities to diagnose and resolve technical problems
- Manage user accounts, groups, mailboxes, and security permissions
- Create and resolve Service Now incidents through multiple request channels
- Support user training needs and help develop instructional materials
- Participate in testing and installing new or updated hardware and software
Benefits
- Telework opportunity after 3 months of employment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
