Information Technology - Computer Lab Assistant, SC4LABADSOCT (SU26)

College of DuPage

28d•Onsite

About The Position

This is a student worker position in the Information Technology department, specifically for academic computer labs and the Student Support Helpdesk. The role involves assisting students and community members with various technical issues, accessing accounts and applications, checking out lab materials, answering phones, and enforcing lab policies. The position also includes general cleaning of equipment and facilities and performing other assigned tasks by the supervisor.

Requirements

Must be enrolled in at least 6 credit hours for Fall/Spring semester or 1 credit hour for Summer semester.
Cumulative GPA of 2.0 or above (waived for first-semester students).
High school diploma or equivalent.
Good Communication Skills (written and verbal).
Customer service skills relating to students, instructors, and the community required.
Answering multi-line phones and transcribing messages required.
Basic knowledge of computer systems required.
Must pass a Background Check.

Nice To Haves

Working knowledge of Microsoft Office and other online applications.

Responsibilities

Assist students and community members in academic computer labs and on the Student Support Helpdesk.
Help students access and assist with their MyAccess, Blackboard, and Outlook Live student accounts.
Troubleshoot technical issues related to these applications via phone, email, or in person and document student interactions in a database.
Check out lab materials.
Answer phones.
Assist students and instructors with technology.
Help students access the network and applications available in the labs.
Assist students to print and troubleshoot printing related problems.
Answer general questions from patrons of ACC.
Advise users of lab regulations and facilitate enforcement of lab policies.
Provide general cleaning of equipment and facilities.
Perform other tasks assigned by the supervisor.