Information Technology Business Analyst III

TX-HHSC-DSHS-DFPS•Austin, TX

1d•$5,798 - $8,000•Onsite

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage. Under the general supervision of the Child Care Regulations Enhancement and Release Manager, this position will facilitate business analysis for the service-request lifecycle. A primary focus of this role will be leading the development of user stories from the business requirements for utilization by the agile development team along with the creation of acceptance criteria for validation that desired business needs are fully met when implemented. Additionally, this position will ensure consistency of requirements analysis, requirements documentation, System & User Acceptance Testing across multiple project teams and system enhancement efforts within the Child Care Regulations group. This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations may be required. Performs other duties as assigned. Selected candidate must be willing to work, onsite, from an HHS office located in Austin, Texas designated by the hiring manager.

Requirements

Knowledge of facilitation techniques in discussing requirements
Knowledge of effective management principles
Knowledge of System Development Life Cycle (SDLC) Methods
Knowledge of process improvement methods
Knowledge of principles and practices of project management
Knowledge of Business and Requirements Analysis
Knowledge of the Agile SDLC and how business requirements are translated into user stories
Skilled in eliciting business and technical requirements
Skilled in communicating complex design and technical issues, as well as writing business cases and product requirements
Skilled in data analysis tools like SQL and Excel
Skilled in performing queries, extracting, and joining data using SQL and/or other query languages.
Skilled in effective verbal and written communication and presentation skills
Skilled in gathering input, formulating a plan, and carrying it to fruition
Skilled in providing exceptional follow-through and customer-service
Skilled in developing and executing Test Scripts
Skilled in conducting user acceptance testing
Skilled in effective verbal and written communication
Skill in critical thinking and problem solving.
Ability to analyze systems, processes and procedures
Ability to write and revise standards and procedures
Ability to explain abstract concepts in concrete terms to a variety of audiences, including technical, non-technical and executive personnel
Ability to bring about consensus on contradicting views
Ability to manage ambiguous and continuously evolving business needs
Ability to analyze coordinate and solve complex problems
Ability to work in a team environment and handle multiple projects
Ability to create process models, workflows and diagrams using tools like Visio or Lucid chart
Graduation from an accredited four-year college or university with a major in computer Science, Business Administration, Management, or related fields. May substitute direct work experience on a year-for-year basis.
Minimum of five (5) years’ experience as a Business Analyst, or similar job function, is required.
A minimum of two (2) years of experience working in an Agile, Software Developlment Life Cycle (SDLC) environment is required.
A minimum of two (2) years of experience working with relational databases including Microsoft SQL Server, Oracle Database, MySQL, or IBM DB2 is required.

Nice To Haves

Preferred experience driving cloud migration initiatives and designing integration solutions using MuleSoft.

Responsibilities

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Serves as senior analyst with primary emphasis on leading and facilitating the service-request lifecycle (through customer-related service request responses, business requirements coordination across program areas, business rules and requirements solicitation from requesters, business requirements peer reviews, technical specifications and related artifacts review, and monitoring system integration and user acceptance testing prior to implementation. (30%)
Oversee the development of business and user requirements coordination that support projects or system enhancements. Acts as liaison between technical and non-technical customers, effectively providing automated solutions to business problems. Meets with staff, customers and stakeholders to establish current and future priorities with IT components to support the program’s business needs and those of the agency. Identifies and document steps to achieve established priorities. Documents clear, detailed, and thorough technical specifications for simple to complex requests. Communicates technical business processes verbally and via workflow diagrams. (30%)
Oversee and provide input on the requirements management process across the System Development Life Cycle (SDLC). Collaborate with IT areas to perform analysis, design and planning during project development and implementation stages. Develops and conducts training sessions that educate customers, colleagues and stakeholders on business processes, business analysis techniques and standards. (15%)
Provides quality assurance-related consultation to users and/or provides oversight of projects, assignments or special initiatives. Communicates technical business processes verbally and via workflow diagrams. Provides feedback to IT and agency leadership, reporting the status of current priorities, new and future projects, and to highlight opportunities for cross-divisional collaboration. Assist in the development of the agency and IT strategic plan and the agency information resource plans. (10%)
Participates in project teams in the delivery of IT solutions through the analysis and documentation of business processes, requirements, and specifications. Promotes productivity and efficiency by studying current practices, helps customers analyze complex technical and managerial processes, identify inefficiencies, and assist customers to realize business value. (10%)
Other duties as assigned. (Includes but is not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.) (5%)