Information Technology BA III

TX-HHSC-DSHS-DFPS • Austin, TX

6d • $5,798 - $9,508 • Hybrid

About The Position

DFPS is undertaking a multi-phase initiative to modernize its case management system and replace the legacy IMPACT platform with a new Comprehensive Child Welfare Information System designed to better support the agency’s mission and operational needs. Building on the agency’s legislative planning effort, including development of the December 2024 transition report to the Texas Legislature, stakeholder engagement activities, market research, and legislative funding approved in 2025, DFPS is now moving from planning into implementation readiness for a modern, modular, cloud-based solution. This effort includes strategic planning, business process redesign, federal Comprehensive Child Welfare Information System (CCWIS) and Annual Planning Document (APD) readiness activities, procurement and vendor onboarding support, data quality and migration planning, interoperability and bidirectional data exchange planning, organizational readiness, training support, and design activities.

DFPS is seeking professionals to serve as members of the Case Management Transformation Program (CMTP) team. Positions in this role support DFPS’s Comprehensive Child Welfare Information System (CCWIS) modernization initiative and work collaboratively with program, operational, and information technology partners.
The individual selected will represent the CPS and contribute to business process analysis and redesign, solution design activities, requirements development, and the review of project deliverables. This role ensures alignment with DFPS child welfare practice, policy, federal CCWIS requirements, and stakeholder needs for the CPS.

This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other DFPS offices(s) will be required. Work will be performed under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

This position is a full-time position that includes other State of Texas benefits as described in this SAO site: http://www.sao.texas.gov/SAOReports/ReportNumber?id=18-704

Work location: negotiable

Requirements

• DFPS policies, practices, and workflows
• DFPS organizational structure, business processes, and service delivery environment
• Knowledge of current DFPS applications
• Familiarity with CPS operation within the assigned area of responsibility
• Strong communication skills and the ability to communicate with all stakeholder audiences to include technical, non-technical, management, executive staff, internal and external stakeholders
• Business process analysis and documentation
• Ability to translate program needs into clear business or functional requirements
• Strong written and verbal communication skills
• Ability to review and evaluate system designs and project deliverables
• Ability to cross collaborate with program, technical, and vendor teams
• Ability to work effectively in a large, complex organizational environment
• Ability to manage multiple priorities and adapt in a fast-paced project setting
• Ability to analyze problems, identify risks, and recommend practical solutions
• Proven ability to contribute as a collaborative team member on large-scale, multi-program IT initiatives
• Bachelor’s degree from an accredited college or university, or equivalent professional experience may substitute for formal education on a year‑for‑year basis. (Example: Four years of relevant experience may substitute for a bachelor’s degree, and vice versa.)
• Minimum of five (5) years of DFPS experience
• Direct child welfare or adult protective services program experience
• Demonstrated knowledge of the Child Protective Services (CPS) program area relevant to assigned duties
• Experience participating in business process, system, or IT modernization initiatives
• Demonstrated ability to collaborate across program and technical teams
• Quality and relevance of prior work supporting large-scale initiatives
• Demonstrate child welfare and/or adult protective services program experience.
• Minimum of five (5) years of experience in Texas Department of Family and Protective Services (DFPS) programs or in a comparable child welfare system in another state.
• Demonstrate knowledge and subject-matter expertise of the CPS relevant to assigned duties.

Nice To Haves

• Experience working on large-scale IT or system modernization projects
• Experience supporting design, implementation, or readiness activities for technology solutions in child welfare or human services environments
• Knowledge of federal CCWIS requirements and guidance
• Relevant certifications (e.g., project management, business analysis, or CCWIS-related training) are preferred but not required.

Responsibilities

• Participate as an active member of the CMTP project team throughout the duration of the project (Project is slated to end FY 2032)
• Analyze current child welfare business processes and support future-state process design
• Contribute subject matter expertise to requirements development, solution design, and system reviews
• Review project documentation, vendor deliverables, and solution concepts for alignment with DFPS program and operational needs
• Collaborate with DFPS program staff, IT teams, and vendors to support implementation readiness activities
• Provide input on risks, dependencies, and operational impacts related to system modernization
• Support cross-functional coordination between business and technical stakeholders
• Attend conferences, consult with counterparts at other agencies, conduct research online, and follow emerging trends to ensure that business practices are efficient, effective, and contemporary, meeting current industry standards.
• Evaluate business operations, identify opportunities for improvement, and design and recommend solutions to improve business operations through policy development and revision, proposals, and reviews with division leadership.
• Collaborate with stakeholders to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met.
• Collaborate with users and team members to understand and document business processes and provide training on business solutions, applying change management principles.
• Communicate planning and key decisions by program and IT leadership and management to appropriate audiences.
• Work with internal and external stakeholders to align technology solutions with business strategies.
• Contribute to the business case process and develop corresponding documents as required.
• Ensure stakeholders’ expectations are met and identifies and resolves disconnects through negotiation or governance mechanisms.
• Develop and coordinate other special projects and perform other duties as assigned

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave
• Optional dental, vision, and life insurance
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment
• Public Service Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level