Information Technology Associate

City of San Bruno•San Bruno, CA

1d•Onsite

About The Position

The Information Technology Associate provides professional, technical, and analytical support for the City’s computer hardware, software, network, and peripheral equipment. The position supports end users across all City departments, assists with projects for new and upgraded IT/IS systems, and may lead project teams and consultants. This role is pivotal in supporting the City's full-service operations, including enterprise applications, integrations, cybersecurity, cloud and infrastructure, public safety technology, and municipal systems.

Requirements

Equivalent to an associate’s degree in computer science, information systems, or a closely related field.
Three (3) years of progressively responsible experience performing technical, analytical, and support tasks for computer systems.
Valid California Class C driver’s license at time of hire and throughout employment.
This position is to obtain an extensive security clearance to operate in a public safety environment with service to the City's police and fire departments.

Nice To Haves

IT/IS certifications are preferred.

Responsibilities

Own every ticket from intake to close across phone, chat, in-person, and remote channels, keeping users informed, identifying root causes from recurring patterns, and driving long-term fixes that improve IT support operations.
Install, configure, and maintain desktops, laptops, printers, peripherals, networking equipment, VMs, servers, VoIP phones, CCTV, AV systems, and City business applications, and train users on the technology they depend on.
Collaborate with departments to understand business needs and recommend practical technology solutions that support City services.
Monitor and maintain City infrastructure including servers, network, telephony, and cloud tenancy, administer Microsoft 365 (Exchange Online, SharePoint, Teams, and OneDrive), manage licenses, and oversee PC deployment and hardware/software implementation projects.
Implement, monitor, and troubleshoot integrations between City systems including scheduled file transfers, database connections, webhooks, middleware, and identity and financial data flows between platforms.
Provide hands-on support for mission-critical Police and Fire systems when working with public safety departments, including CAD, RMS, MDCs, CLETS, public safety radios, and related mobile and telecommunications equipment.
Contribute to IT projects across the full lifecycle, from planning and testing through cutover support and post-implementation care, covering deployments, migrations, upgrades, and new system implementations.
Identify and implement automation opportunities using PowerShell, Power Automate, and low-code tools.
Contribute to the evaluation, configuration, and deployment of AI solutions including Microsoft 365 Copilot, AI-assisted workflows, and emerging tools that improve how City departments operate.

Benefits

Wellness-focused schedule and paid time off (PTO) program
4-day workweek (Monday through Thursday, 9-hours per day) with a 3-day weekend every week.
Approximately 80 to 184 hours of vacation per year, dependent on years of service.
96 hours of sick leave per year and over 10 paid holidays.
80 hours of management leave.
Comprehensive medical, dental and vision plan with choice of HMO or PPO program for employee and eligible dependents.
Defined benefit retirement program through CalPERS (Classic-2.7%@55 or New/PEPRA-2.0%@62).
Deferred Compensation Section 457b plan and City match
Education assistance including tuition reimbursement
Employee home loan assistance program