Information Technology Application Support Analyst
About The Position
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.
Requirements
- Bachelor's degree in a related field and seven (7) years of related experience
- Or Associate's degree in related field and nine (9) years of related experience
- Or High School Diploma and eleven (11) years of experience
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
- Ability to communicate technical problems and solutions to non-technical users
- Excellent written and verbal communication skills
- Applicants for this position must be currently authorized to work in the United States on a full-time basis.
Nice To Haves
- Experience supporting applications running in Unix environments
- Basic shell scripting
- At least two years supporting Managed File Transfer systems, including in-depth knowledge of the following protocols:
- Working Of Key Infrastructure
- Experience supporting Axway 's MFT solutions, including: Secure Transport
- Transfer (Z,'OS & windows)
Responsibilities
- Obtains information on application design and functionality to propose solutions to end users
- Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
- Monitors routine and critical processes and workflows to proactively identify problem trends
- Assists with application implementations and configuration
- Performs root cause analysis and provides technical solutions to production related application errors
- Performs application testing in various environments
- Deploys service releases, patches, requests, and customizations which may include regulatory and compliance mandatory dates
- Resolves complex problems or issues
- Oversees multiple processes and may act as procedural expert regarding policies, guidelines, or processes
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
- May act as lead to less experienced associates
- May act as subject matter expert (SME)
- Work in a team environment supporting Enterprise Managed File Transfer (NIFT)
- Implement and maintain MFT applications
- Setting up new customers (internal and external) on MFT applications
Benefits
- Opportunity to participate in the Long Term Incentive Plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
