EHR Application Analyst, Day Shift, Information Technology
About The Position
Adventist HealthCare Ambulatory IT Team seeks to hire an experienced EHR Application Analyst I who will embrace our mission to extend God’s care through the ministry of physical, mental and spiritual healing. As an EHR Application Analyst you will manage and resolve service requests and incidents that are assigned via the service desk ticketing system, ensuring to follow standard operating procedures where applicable or defining new SOPs where needed. You will coordinate second and third level support to resolve issues with the systems vendor. You will communicate with end users and other team members on issues not resolved within defined service level agreements. You will complete system modifications or change requests following the change management process. You will document needs assessments, processes, system requirements, change management, and user training materials to ensure successful communication to both technical team and the end user. You will perform a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.
Requirements
- Bachelor’s degree in IT, science or healthcare.
- 1-3 years of experience required.
- Solid understanding of HIPAA.
- Ability to execute in high stress situations.
- Ability to articulate ideas to both a technical and a non-technical audience.
Nice To Haves
- Health care experience is strongly preferred.
- Strong experience with an EHR is also preferred.
- Effective and proactive communication, self-driven and independent with attention to detail.
- Highly organized, critical thinker, and detail-orientated with a fantastic attitude.
- Ability to work well in team-based management approach with excellent interpersonal skills.
- Ability to assume responsibility and exercise authority over assigned work functions.
- Seeks opportunities for learning and improvement.
Responsibilities
- Manage and resolve service requests and incidents that are assigned via the service desk ticketing system. Ensuring to follow standard operating procedures where applicable or defining new SOPs where needed.
- Coordinate second and third level support to resolve issues with the systems vendor.
- Communicate with end users and other team members on issues not resolved within defined service level agreements.
- Complete system modifications or change requests following the change management process.
- Document needs assessments, processes, system requirements, change management, and user training materials to ensure successful communication to both technical team and the end user.
- Perform a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.
Benefits
- Work life balance through nonrotating shifts
- Recognition and rewards for professional expertise
- Free Employee parking
- Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
- Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
- Paid Time Off
- Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
- Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
- Subsidized childcare at participating childcare centers
- Tuition Reimbursement
- Employee Assistance Program (EAP) support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
