Information Technology Analyst (Security/Network Admin)

Placer County Superior Court•Roseville, CA

About The Position

Placer Superior Court is seeking an Information Technology Analyst with a focus in network administration and information security. Under general supervision, the position analyzes, troubleshoots, repairs, and resolves the Court’s technology needs; provides technical support, analysis, and training; manages IT projects; evaluates work processes; and develops procedures and system solutions. Analysts work independently on complex assignments, may serve as lead workers or project managers, and may perform duties across IT specialties as needed. This is an at-will position serving at the pleasure of the Court Executive Officer. The role supports Court hardware, software, applications, users, documentation, and information systems standards. It also involves project planning, vendor and in-house script support, strategic IT planning, technical guidance, and collaboration with Court departments and administration. The network administration focus includes monitoring and improving network performance and availability; providing advanced support for network incidents; maintaining wired, wireless, telecom, and ISP infrastructure; documenting network assets and changes; and contributing to security, disaster recovery, and business continuity efforts. The security administration focus includes developing security procedures, assessing threats and vulnerabilities, planning security strategy, training staff, and testing systems against Court security policies. The standard qualifications are an associate’s degree in computer science, information systems, or a closely related field and three years of progressively responsible professional IT experience. An advanced related degree may substitute for up to two years of experience, and additional qualifying experience combined with related certifications may substitute for the education requirement. Depending on assignment, specified certifications may be required within one year of employment and must be maintained. The Court pays for certification classes and reimburses two certification or renewal tests.

Requirements

Associate’s degree from an accredited institution in computer science, information systems, or a closely related field, or qualifying substitute experience and certifications.
Three years of progressively responsible professional experience in an Information Technology position.
An advanced related degree may substitute for up to two years of the experience requirement.
Additional qualifying experience, in combination with related certifications, may substitute for the educational requirement.
Ability to analyze problems and data, reason critically, draw conclusions, and take appropriate action or make recommendations.
Ability to research, design, implement, and maintain software technology solutions and perform assigned duties independently under general supervision.
Ability to interpret complex technical information, policies, procedures, and manuals; communicate effectively in writing and verbally, including to non-technical users.
Ability to prepare clear, accurate documentation, reports, procedures, and correspondence; establish effective working relationships; exercise initiative and judgment; adapt to changing priorities; and maintain confidentiality.
Network specialty knowledge of network topologies, protocols, security, network management, data communications, Windows Server and network administration, Active Directory and Group Policy, Exchange, SQL Server, IIS, IAS, DHCP, DNS, router and switch configuration, cloud computing, TCP/IP, WAN, virtual desktops, server virtualization, monitoring tools, IT security, and disaster recovery.
Ability to perform network project management, develop long-range systems and network strategies, adapt to changing demands, and prepare clear program documentation and user procedures.
Security specialty knowledge of operating system capabilities and constraints and systems integration design concepts as they relate to application security.
Depending on assignment focus, obtain and maintain applicable certifications within one year of employment: Cisco Certified Network Associate (CCNA), Cisco Security (or CISSP or CISM as a substitute), CompTIA Project+, and/or Juniper Networks/Junos Associate (JNCIA-Junos).

Responsibilities

Provide system hardware and software support, configure new system users, arrange or deliver staff training, and maintain hardware and software documentation.
Develop standards and policies for Court information systems hardware and software; create test data and scripts, facilitate data conversions, and support application integration and changes.
Install, test, diagnose, repair, and maintain PCs, software, and applications; provide technical support for complex user and application problems.
Advise management on operational problems and recommend policy or procedure changes; act as a liaison between IT, supervisors, administration, and Court departments.
Manage technology projects, including project scope, schedules, and communication plans, and participate as an IT liaison or subject matter expert.
Maintain vendor software and in-house script programs and contribute to strategic information systems planning.
Develop and implement information security procedures; assess threats and vulnerabilities; plan security strategy; train Court staff on security practices and policies.
Design disaster recovery workbooks and tabletop exercises, coordinate vendor security exercises, and develop and execute security-related test plans.
Monitor network performance, availability, capacity, traffic, bandwidth, security logs, uptime, latency, throughput, and device health; configure alerts and dashboards and address degradation proactively.
Provide Tier 3 support for network incidents and outages, troubleshooting switches, routers, firewalls, wireless access points, DNS, and DHCP.
Support the design, configuration, and documentation of network infrastructure changes, including VLANs, routing, and firewall rules.
Manage enterprise WiFi infrastructure, including access points, controllers, SSIDs, and RF coverage, and troubleshoot connectivity, roaming, and interference issues.
Coordinate with telecom and ISP carriers on circuit provisioning, outages, troubleshooting, and service-level tracking; maintain inventories and documentation for circuits, phone systems, and wireless infrastructure.
Assist with network security initiatives, vulnerability assessments, patch management coordination, and compliance reporting.
Partner with helpdesk and infrastructure teams on root-cause analysis to reduce recurring network tickets; evaluate and recommend network tools, hardware, and process improvements.
Participate in network disaster recovery and business continuity planning and support an on-call rotation for critical network incidents as needed.
Research, evaluate, recommend, and help implement network monitoring and management tools.
Maintain confidentiality of Court documents and records; plan and prioritize work, keep technical skills current, and communicate technical information effectively to diverse users.