Information Technology Analyst 3

New Jersey Courts • Freehold, NJ

3d • Hybrid

About The Position

When you come to work for New Jersey Judiciary you will join an 8500-member strong TEAM that operates with the highest standards of independence, integrity, fairness and quality service. You will be engaged with work that has purpose, meaning and makes a difference in lives of the public we serve. We work hard every day to build the public’s trust and confidence in our court system, which includes issues such as bail reform, marijuana decriminalization and recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless individuals and families every day. We honor the dignity and individualism of each member of our organization while fostering professionalism and continuous improvement in our work. The Judiciary offers a strong opportunity for growth. The Information Technology Analyst 3 candidate will have advanced knowledge of Audio/Visual physical and administrative deployment, Telecommunications device configuration and troubleshooting including Zoom Room and Teams Room environments, Group Policy, Active Directory, Network troubleshooting including physical connectivity through logical configurations, SCCM (System Center Configuration Manager), SharePoint 365 online user access and audience targeting. Proficiency in Microsoft Office 365 is preferred. Competent understanding of scripting and development in various environments. This role requires a collaborative team player with strong decision-making abilities, excellent customer service skills, and a strategic mindset for planning and evaluation. The successful candidate will bring a proactive approach to solving complex IT challenges and demonstrate a high level of technical expertise in a dynamic, fast-paced environment.

Requirements

• Graduation from an accredited college or university with a bachelor’s degree in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity and three years of professional experience in: analyzing, designing, programming, troubleshooting, resolving technical problems, testing, defining business requirements, training and/or installing computer systems applications OR planning, acquiring, installing and implementing telecommunications facilities and services, wide area networks, or local area networks OR generating and maintaining system software OR business analysis which may include defining and gathering business and functional requirements, analyzing and validating data and/or documenting test plans OR business analytics OR data analytics.
• Applicants who do not possess the required education may substitute additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying on a year for year basis with one year of such experience being equal to 30 semester hour credits.
• A bachelor’s degree in any field from an accredited college or university and one year of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.
• An associate degree from an accredited college or university, in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity and two years of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.
• An associate degree in any field from an accredited college or university and three years of additional paraprofessional and/or professional IT technical experience or experience related to the area to which the applicant is applying may be substituted for the required education.
• A master’s degree from an accredited college or university in a field related to computer science, information technology or the area to which the applicant is applying, such as information systems, human-computer interaction, interactive media, software engineering, computer networking, business analytics, data analytics and/or cybersecurity may be substituted for the required education OR one year of experience.

Nice To Haves

• Proficiency in Microsoft Office 365 is preferred.
• Competent understanding of scripting and development in various environments.
• Collaborative team player with strong decision-making abilities, excellent customer service skills, and a strategic mindset for planning and evaluation.
• Proactive approach to solving complex IT challenges and demonstrate a high level of technical expertise in a dynamic, fast-paced environment.

Responsibilities

• Provide technical leadership and serve as the primary escalation point for complex issues including Audio/Visual and Telecommunication environments used for Courtroom Technology.
• Lead and manage IT projects involving hardware, software, and infrastructure—from planning and design to implementation and subject matter expert support
• Oversee system migrations and deployments as the lead analyst, ensuring smooth execution and minimal disruption
• Evaluate and improve Group Policy usage for improved efficiency in application deployment and maintenance
• Develop and apply innovative solutions to effectuate improvements or resolve problems.
• Adapt quickly to new technologies and effectively multitask in a dynamic environment
• Monitor phones and ticket system queues and process IT support requests to ensure prompt issue resolution
• Collaborate with other vicinage IT analysts as well as contribute
• Mentor and coach team members. provide higher level technical advice and/or expertise
• Develop and provide technology training to vicinage staff and Judges.

Benefits

• The Judiciary offers a strong opportunity for growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior