RO Information Tech II - 1st Shift

PEPPER SOURCE LTD • Rogers, AR

1d • Onsite

About The Position

Lead Information Technician in completing tickets, IT projects, and other IT Tasks for their site. Provides technical assistance and guidance by performing the following duties:

• Troubleshoots more advanced issues with a finer detail, while able to communicate troubleshooting process and methodology.
• Advisor to Information Tech Is. Will assist Tech Is with troubleshooting, tickets, and assigned projects from IT Supervisor when necessary.
• Sees completion of tickets, calls, and emails that deal with, but not limited to:
- Hardware troubleshooting and installation.
- Software troubleshooting and installation.
- Network infrastructure.
- Account Management.
• Refers major hardware problems to service personnel for correction.
• Monitors IT Systems like Network Services and End Point functionality, and deploys solutions such as network cable installation, router/switch configurations, and end point configurations.
• Instructs users in use of equipment, software, and manuals.
• Provides updates, status, and completion to IT Supervisor of tickets, and assigned projects, while providing Users with the same courtesy.
• Responds to co-worker inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Recommends and performs remedial actions to correct problems.

Requirements

• Resume and Background Check Required
• Maintains consistent and reliable attendance, ensuring availability to support team operations and meet business needs.
• Follows company policies, procedures, and security standards to ensure compliance and protect organizational assets.
• Demonstrates reliability by meeting commitments, responding promptly, and being a trusted resource for the IT Team and users.
• Maintains open, professional, and prompt communication with supervisor(s), co-workers, and other employees.
• Efficiently manages workload and priorities to resolve tickets and tasks in a timely manner.
• Delivers high-quality work with strong attention to detail, ensuring accuracy and completeness when handling tickets and tasks.
• Promotes and follows safety best practices to maintain a secure working environment and protect employees, equipment, and data.
• Analyzes and troubleshoots complex technical issues, applying IT logic to identify root causes and implement solutions.
• Notices deficiencies in the IT environment and works to improve them.
• Works well with others, shares knowledge, and jumps in to help the IT Team when needed to keep things running smoothly.
• Stand, sit and/or walk for the duration of the shift
• Use hands to finger, grip, handle, or feel and reach with hands and arms
• Talk and hear
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Responsibilities

• Troubleshoots more advanced issues with a finer detail, while able to communicate troubleshooting process and methodology.
• Advises Information Tech Is and assists them with troubleshooting, tickets, and assigned projects from the IT Supervisor when necessary.
• Completes tickets, calls, and emails related to hardware troubleshooting and installation, software troubleshooting and installation, network infrastructure, and account management.
• Refers major hardware problems to service personnel for correction.
• Monitors IT Systems like Network Services and End Point functionality, and deploys solutions such as network cable installation, router/switch configurations, and end point configurations.
• Instructs users in the use of equipment, software, and manuals.
• Provides updates on tickets and assigned projects to the IT Supervisor and users.
• Responds to co-worker inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Recommends and performs remedial actions to correct problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed