Information Systems Watch Technician

Amentum•Arlington, VA

19h•$110,000 - $130,000

About The Position

Amentum is currently seeking an Information Systems Watch Technician to join our dynamic team in the Arlington, VA area. In this position you’ll be a part of a team that maintains and supports our customer’s facility by ensuring that the telecommunications systems are fully functional and available for the senior leader’s decision support teams. This position requires an active DoD TS/SCI security clearance that has been adjudicated in the last 5 years or designated CE and the ability to obtain and maintain special accesses. Work Schedule: Work is performed on a 12-hour shift, scheduled on a rotational basis among communications support team members including nights, weekends and holidays in support of 24/7/365 operations. You will work seven (7) 12-hour shifts over a two-week period. Typically, there are 3 shifts in one week and 4 shifts in the next week, the shift schedule is created 30-60 days in advance. Essential Responsibilities: Responsible for availability, performance and testing of operational mission capabilities under varying conditions including various IT and RF based voice, video, data systems, networks, services, and information feeds. Operate, maintain, test, analyze, troubleshoot, and restore communications systems and services. Coordinate availability, performance and/or restoration efforts with 3rd party services providers as required. Apply knowledge, training, and expertise to determine appropriate operational course of action and best solution set to implement under varying events and conditions, brief customer on operational status. Set up operate and train users on various voice, video and data networks including radio systems, satellite systems, network architecture and distribution systems. Make tactical decisions and take decisive action in stressed environments to ensure mission objectives are met. Manage dynamic taskings and prioritize workload to meet customer expectations and demand levels under changing situational conditions. Identify and recommend process improvements, efficiency gains and innovative approaches to operations and service delivery to increase customer value. Work with customers to determine operational requirements for future system capabilities; support the design, planning and testing of new systems to meet customer needs; ensure new systems are properly installed and brought on-line for operational use; coordinate installation team efforts to ensure schedules are met and activities are not disruptive to ongoing operations. Ensure proper configuration and change management control are applied and system documentation is current. Successful candidates will receive highly specialized training on unique job responsibilities. Position requires travel or response to alternate locations in support of evolving customer requirements or surge demand. Travel as needed (5%).

Requirements

Active DoD TS/SCI security clearance is required with adjudication within the last 5 years or designated CE and the ability to obtain and maintain special accesses.
Three to Five (3-5) years of related experience or any equivalent combination of relevant education and experience.
Experience setting up and troubleshooting circuits and equipment.
Experience making, running, testing cables, performing loopbacks, installing equipment.
Experience using VTC equipment.
CompTIA IT Security+ Certification must be obtained within 6 months

Nice To Haves

Four (4) years of college in a related technical discipline plus Ten (10) years of related experience or any equivalent combination of education and experience.
CompTIA IT Security+ Certification must be obtained within 6 months.
Experience as a Network and /or Systems Administrator
Experience at an IT Help Desk / Customer Service Center
Operational work experience in a military communications career field
Understanding of the mid-range computer hardware, software features
Training experience - someone we can trust to be able to adequately explain the setup and troubleshooting processes of our equipment.

Responsibilities

Responsible for availability, performance and testing of operational mission capabilities under varying conditions including various IT and RF based voice, video, data systems, networks, services, and information feeds.
Operate, maintain, test, analyze, troubleshoot, and restore communications systems and services.
Coordinate availability, performance and/or restoration efforts with 3rd party services providers as required.
Apply knowledge, training, and expertise to determine appropriate operational course of action and best solution set to implement under varying events and conditions, brief customer on operational status.
Set up operate and train users on various voice, video and data networks including radio systems, satellite systems, network architecture and distribution systems.
Make tactical decisions and take decisive action in stressed environments to ensure mission objectives are met.
Manage dynamic taskings and prioritize workload to meet customer expectations and demand levels under changing situational conditions.
Identify and recommend process improvements, efficiency gains and innovative approaches to operations and service delivery to increase customer value.
Work with customers to determine operational requirements for future system capabilities; support the design, planning and testing of new systems to meet customer needs; ensure new systems are properly installed and brought on-line for operational use; coordinate installation team efforts to ensure schedules are met and activities are not disruptive to ongoing operations.
Ensure proper configuration and change management control are applied and system documentation is current.