SFOG Information Systems Technician

Six Flags Entertainment Corporation•Austell, GA

5d•$12 - $14•Onsite

About The Position

IS Technicians are responsible for the execution and support of a multitude of day-to-day operational functions at Six Flags Over Georgia and Six Flags White Water Atlanta. Technicians will rotate between physical in-park support and on-premise desk support. These functions include but are not limited to: Audio/Video Support, Desktop Support, Network Operations, Payment Acceptance (POS and e-commerce), Printer Support, and Server Support. Naturally, there are both hardware and software aspects of each. Familiarity with both aspects and at least a decent understanding is expected. Technicians will report to the IS Full-Time Supervisor for management, training, and scheduling. Given the nature of the job, technicians will also interface closely with local and corporate management staff members.

Requirements

Must be at least 18 years of age.
High School Diploma or equivalent required.
Valid driver's license required.
Must have experience in the field of information systems (self-taught or professional).
Must have excellent written and oral communication skills for interfacing with employees, guests, and park management.
Must have high-level attention to detail.
Individuals must be curious, process-orientated, self-motivated, and somewhat creative (process improvement recommendations).
Must work well under pressure in fast pace environment.
Must be able to work independently, yet maintain great relationships with peer team and cross-team members.
Must be able to work with minimal guidance and perform their own research.
Must be able to bend, lift, carry, and perform other duties involved in installing and checking hardware.

Responsibilities

On-Premise Tier 1 technical support for park staff.
Utilize an incident tracking system to document issues, work completed, resolution, and time spent. Must be thorough as this data may be used to benefit staff company-wide in recreating an issue for diagnostics on other properties or sharing solutions.
Monitor, maintain, and routinely service computer systems, Point of Sale (POS) systems, printers, ticketing systems, audio infrastructure, and network infrastructure.
Support, diagnose, and resolve issues including, but not limited to: software, hardware, and network issues. Escalate to Corporate Support Teams or 3rd Party Vendors as appropriate.
Maintain an asset inventory of electronic hardware and software.
Provide training to end users as they come aboard and/or new applications as they are inducted.
Enforce PCI, SOX, HIPPA, and other compliance measures as to protect guests and the company.
Other duties as assigned by management.