Information Systems Technician (Limited-Term)

Monterey One Water•Monterey, CA

18h•Onsite

About The Position

This is a limited-term position working 20-29 hours per week, designed to provide an individual with an opportunity to learn, understand, and gain experience in the information systems function and its role in achieving Agency objectives. The position is non-benefited and may only work a total of 999 hours in a fiscal year. Monterey One Water is seeking a positive, eager-to-learn, proactive, and helpful individual to join their team. This role offers exposure to infrastructure, applications technology, project management, database administration, and cross-functional activities.

Requirements

Knowledge of personal computers, laptops, notebooks, and tablets, including hardware and software related peripheral equipment.
Knowledge of Windows 11 in a technical support environment.
Knowledge of recent versions of Microsoft Office Applications, including Office365 web and fully installed versions.
Knowledge of PC hardware components, desktop operating system software, and application software.
Knowledge of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer-based information systems and technology.
Excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems.
Knowledge of safe driving rules and practices.
Knowledge of techniques for providing a high level of customer service to the public and Agency staff, in person and over the telephone.
Exceptional customer service skills.
Solid troubleshooting skills.
Ability to work well in a team environment.
Excellent oral and written communications skills.
Ability to work under minimal supervision.
Ability to research and understand technical documentation, and an understanding of how to apply various technical resources.
Ability to perform tasks such as operating systems and application software installations and upgrades, as well as virus protection and eradication.
Ability to understand and follow oral and written instructions.
Ability to maintain confidentiality as needed.
Ability to effectively use communication tools such as telephone, voicemail, email, internet, intranet, and others as required.
Ability to organize your own work, set priorities, and meet critical time deadlines.
Ability to operate office equipment including computer equipment and software programs.
Ability to effectively communicate in person, over the telephone, two-way radio, and in writing.
Ability to use tact and prudence within general policy, procedural, and legal guidelines.
Ability to establish and maintain effective working relationships with those contacted in the course of the work.
Ability to pass Agency physical examination, which may include pre-employment assessment of safe work capacity in comparison to the essential job functions for the position.
Equivalent to the completion of the twelfth grade and the completion of 30 units of completed study towards an associate or bachelor’s degree from an accredited college or university in Information Systems Management or related field.
One (1) year of experience performing duties similar to the position.
Possession of a valid California Motor Vehicle Driver’s license and be insurable with the Agency’s insurance at the standard rate and continue to meet the established driving standards as a condition of employment for this position.

Nice To Haves

Microsoft Server 2019/2022/2025
SharePoint
Virtualization
Networking technologies
Printer support

Responsibilities

Respond to user requests for service and troubleshoot problems.
Support PC hardware components, printers, desktop operating system software, and application software.
Perform repairs to equipment and arrange for other servicing needs.
Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
Record activities, solutions, and other responses to requests for service using the Monterey One Water helpdesk ticketing system.
Assist in maintaining inventory records and documentation for equipment and software.
Assist in configuring and implementing Office 365 and SharePoint services.
Provide basic user training for hardware and software use.
Provide backup technical support for network including servers, routers, switches, and wireless access points.
Perform other job-related duties as assigned.