Information Systems Technician II

City of Reno•City of Reno, NV

13h

About The Position

Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home. The ideal candidate in this position will be interested in providing hands-on technology support in a diverse municipal environment. As an Information Systems Technician II, this position diagnoses and resolves computer and software problems, installs and maintains hardware and applications, supports network connectivity and user access, and helps ensure employees have the technology resources they need to perform their work effectively. The position offers the opportunity to work with a wide variety of systems, equipment, and departments while participating in technology upgrades and implementation projects. This role is a good fit for someone who values customer service, enjoys troubleshooting new or unusual issues, and is comfortable balancing multiple technical support needs. We currently have one vacancy in the Department of Information Technology in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur. This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants. The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

Requirements

Associate's degree or two years (60 semester/90 quarter hours) of college level course work in computer science, information systems, business, or a closely related field. One year of work experience in computer support beyond the three year requirement will substitute for the Associate's degree requirement.
Three years of increasingly responsible computer support experience is required.
Bachelor's degree or four years (120 semester/180 quarter hours) or more of college level course work in computer science or information systems will substitute for one year of the required work experience.
Valid driver's license.

Nice To Haves

Bilingual candidates are strongly encouraged to apply.

Responsibilities

Answer help desk calls and monitors the ticketing system to provide assistance for end user computer related problems including hardware, software, telephones, printers, peripherals, and related equipment; determine severity of problems and resolve or refer to appropriate staff member or vendors
Install, upgrade, and configure computers, telephones, printers, and peripherals such as scanners, disk drives, memory, system boards, keyboards, and monitors. Load and test all upgraded operating systems and computer software; maintain detailed installation and upgrade records.
Respond to customer service requests that require excellent customer service skills and technical proficiency in regards to hardware and software problems.
Diagnose computer and software problems; perform routine repairs and replacements; contact vendors and make arrangements for repairs.
Install and support a variety of department-specific software packages.
Maintain the City's technology equipment inventory; receive and store all related hardware and software; process and send equipment to vendors.
Perform security administration for network resources; maintain and administer network user and machine accounts; set file and share permissions to allow end users to access network resources.
Assist in the installation, setup, support, configuration, and backup of network systems, servers, and infrastructure; diagnose and resolve network connectivity issues for workstations, telephones, and printers.
Administer and troubleshoot multimedia; maintain digital video recording systems for court session testimony, City Council presentations, Public Safety, and other City departments.
Update the City documentation library to include documentation on equipment, software, fixes, repairs, contact information and other information needed by the department.
May develop or assist in developing custom applications, spreadsheets, or scripts as requested by users.
Participate in evaluating software and hardware systems; install and test trial software, and participate or lead implementation projects or training.
Remain abreast of new and emerging technology trends, and relevant computing equipment and systems.
Perform related duties as required.