Information Systems Technical Support Systems
About The Position
The Information Systems Technical Support Specialist (CPT) provides as-needed technical support for Shenandoah Community Health's information technology systems, equipment, and users. The position assists with help desk requests, workstation support, hardware deployment, software troubleshooting, telecommunications support, and basic systems administration activities. This role is intended to supplement the Information Technology Department by providing flexible technical support coverage, project assistance, equipment deployment, and troubleshooting services across SCH locations.
Requirements
- Five (5) years of information technology support experience or current enrollment in an Information Technology, Computer Science, or related educational program.
- Basic knowledge of computer hardware, software, and Microsoft Windows.
- Strong customer service and communication skills.
Nice To Haves
- Experience supporting Microsoft 365 applications.
- Experience with healthcare technology environments.
- Industry certifications such as CompTIA A+, Network+, or similar.
Responsibilities
- Respond to end-user requests for technical assistance.
- Troubleshoot hardware, software, printer, telephone, and connectivity issues.
- Install, configure, and support desktop computers, laptops, mobile devices, and peripheral equipment.
- Assist users with account access, password resets, and application support.
- Document support activities through the organization's ticketing system.
- Assist with deployment and replacement of computer equipment.
- Perform software installations, updates, and routine maintenance activities.
- Support Microsoft 365 applications and services.
- Assist with telecommunications and endpoint device support.
- Maintain inventory and asset management records.
- Provide assistance with infrastructure, networking, and systems-related tasks as assigned.
- Support technology upgrades, implementations, and special projects.
- Assist with troubleshooting escalated technical issues.
- Work with vendors and internal staff to resolve technology-related problems.
- Follow organizational policies regarding HIPAA, cybersecurity, and information security.
- Travel between SCH locations as needed.
- Participate in after-hours support activities when requested.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
