Information Systems Support Specialist

HHS, LLC•Dripping Springs, TX

3d•$60,000•Hybrid

About The Position

Are you ready to elevate your technical expertise and customer service philosophy? Join a progressive, forward-thinking support and implementation team that leverages cutting-edge SaaS applications to solve complex problems. Our tech stack includes Google Workspace, Salesforce, Workday, and other premier cloud services. We are seeking career-oriented professionals looking for a long-term home to grow their skills, income, and experience. We are located in Dripping Springs, in our 50,000+ square-foot home office campus spanning 125+ acres in the Texas Hill Country.

Requirements

3+ years of proven success supporting end-users in a call center, help desk, or technical repair environment.
Advanced troubleshooting skills in Windows, macOS, and mobile OS (iOS/Android).
Strong understanding of VPNs, wireless networking, and security best practices.
Experience with remote desktop solutions
Exceptional work ethic, strong multi-tasking abilities, and a "customer-first" mentality.

Responsibilities

Provide comprehensive hardware, software, and network support to end-users in a high-volume help desk or PC repair environment.
Resolve complex issues across Windows 11, macOS, Android, and iOS platforms.
Maintain and troubleshoot printers, wireless routers, network security protocols, and VPNs.
Deliver exceptional "white-glove" service through clear, effective communication via email, ticketing systems, phone, and remote desktop solutions.
Work effectively within a team-oriented environment, following directives while maintaining the initiative to work independently.