Information Systems Specialist I - TEMPORARY HELP POOL (2026/2027) School Year

Personnel Commission•Madera, CA

5d•Onsite

About The Position

Under general supervision of the Information Technology Supervisor, the job of Information Systems Specialists I is to provide professional technical support to department and school site users as well as parents and students to support the educational process. Duties include helpdesk call and ticketing systems, advanced diagnostic support on computer and network hardware, equipment configuration and install, as well as troubleshooting advanced or common connectivity, hardware, and software issues. The incumbents in this classification provide the school community with user support for technology hardware and software, which directly supports student learning and achievement.

Requirements

High School diploma or equivalent.
A combination of education and experience equivalent to two (2) years of full-time experience in computer hardware/software user support environment and/or IT helpdesk work.
Valid, current California Driver’s License to drive personal vehicle to various sites in the District to provide technology user support services.
Pass the District’s applicable proficiency exam for the job class with a satisfactory score.
After offer of employment, obtain: Criminal Justice and FBI Fingerprint Clearance
Negative TB test result plus periodic post-employment retest as required (currently every four years)
Pre-employment physical exam A through District’s provider

Nice To Haves

Knowledge of English language, grammar, spelling, and punctuation
Oral and written communication skills
Interpersonal skills using tact, patience, and courtesy
Write documents following prescribed formats, and/or present information to others
Solve practical problems
Standard operating procedures for personal computers and related peripheral equipment
Intermediate technical knowledge of computer hardware/software and the electronic components attached or found within including the corresponding terminology
Reason at the level of algebra and/or geometry
Perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions
Adhering to safety practices.
Learn and support District organization, operations, policies, objectives, and goals
Operating computer equipment and related peripherals
Follow and adhere to plans and timelines of various projects planned by the department
Installing and maintaining electronic equipment
Schedule activities and/or meetings
Gather and/or collate data; and consider a number of factors when using equipment
Flexibility is required to work with others in a wide variety of circumstances
Work with data utilizing defined and similar processes
Operate equipment using a variety of standardized methods
Work with a diversity of individuals and/or groups; work with similar types of data
Utilize a variety of types of job- related equipment
Problem solving with data may require independent interpretation
Read, understand, and apply information from technical manuals or documentation
Clearly and concisely document in writing the steps used to troubleshoot and solve hardware or software-related issues
Follow both oral and written directions effectively
Communicates with users and outside contacts in a professional manner using patience, courtesy, and empathy to provide customer satisfaction
Communicate technical information to non-technical users
Problem-solve with data, which requires independent interpretation of guidelines and problem-solve with the specific ability to perform the functions of the job
Problem-solve with equipment is moderate to significant
Setting priorities; meeting deadlines and schedules; and working with frequent interruptions
Apply integrity and trust in all situations
Display at all times a customer-service orientation during interaction with users and in responding to requests for help
Work with, and learn from, team and project mentors
Present a positive image of Madera Unified School District

Responsibilities

Collaborates with a variety of internal and external parties (e.g., District personnel, vendors, etc.) for the purpose of implementing and/or maintaining services.
Comments and provides information on assigned tickets to adequately inform users of status or escalates the issue to the next level.
Delivers, sets up, connects, configures, and maintains computers, printers, and peripherals (e.g., interactive boards, projectors, printers) at various district locations.
Installs, upgrades, and performs maintenance on computers, tablets, peripherals, and other District technology systems.
Maintains an accurate inventory of electronic devices throughout the District.
Maintains and deploys sets of computers or tablets for classroom use individually, in-charging carts/cabinets, or in a static lab configuration.
Manages assigned tickets, projects, and support requests in an efficient and timely manner to meet department target objectives on response and resolution times.
Participates in meetings (e.g., school site, departmental) for the purpose of providing and/or gathering information.
Prepares a variety of materials (e.g., training documents, video tutorials, procedures for new and existing software) for communicating information to other parties.
Prepares basic documentation for various technical support issues or instructional use.
Develop and maintain documentation supporting assigned and related areas of responsibility.
Responsible for reviewing the District help desk inquiries (e.g., students, teachers, District personnel) and project management systems to facilitate timely completion of all requests and assigned tasks.
Runs queries against a variety of data (e.g., student data, personnel data) for providing requested information and/or evaluating the accuracy of the data.
Tests application software for ensuring that product matches defined requirements and expected functionality.
Trains teachers, administrators, students, etc. for ensuring their ability to use new and/or existing electronic equipment, operating systems, and application software.
Troubleshoots cloud-based software or platforms (e.g., productivity suites, digital curriculum, data platforms) for the purpose of identifying and resolving operational issues and restoring services.
Troubleshoots malfunctions of hardware and software for the purpose of identifying and resolving operational issues and restoring services.
Updates databases (e.g., student information) for ensuring data is correct and current.
Works and collaborates across teams to develop, promote, and support technology solutions for users.
Works with all customer service support systems, including call and ticketing systems, to provide professional technical support and customer service for users with account, connectivity, hardware, software, or other technically related user issues.
Performs other related duties as assigned for ensuring the efficient and effective functioning of the work unit and the District, including various mandatory District trainings.