Information Systems Environment and Quality Release Manager

CentraCare•Saint Cloud, MN

6d•Onsite

About The Position

The Environment and Quality Release Manager is responsible for governing enterprise application environments, release management processes, quality standards, deployment readiness, and production stability across enterprise business and clinical platforms, including Epic, ERP, Staffing Scheduling and Timekeeping, ServiceNow, and future enterprise business and clinical systems. This role ensures system changes are delivered safely, efficiently, and with minimal disruption to business operations, clinical workflows, and end users. The position provides enterprise oversight and governance across Application Teams, Infrastructure, Security, Integration, Testing, Business Stakeholders, and Vendor Partners to ensure stable environments and successful releases. Supports and implements patient safety and other safety practices as appropriate. Supports and demonstrates Family Centered Care principles when interacting with patients and their families and with co-workers.

Requirements

Bachelor's Degree in Information Systems, Computer Science, Healthcare Informatics, Business Information Systems, Engineering, or related field; or equivalent combination of education and experience required
7+ years of experience in Information Systems, Application Services, Release Management, Environment Management, Quality Assurance, System Implementation, or IT Operations
3+ years of experience leading enterprise-wide release coordination, environment governance, change governance, or production readiness activities
Experience coordinating cross-functional teams across application, infrastructure, security, testing, integration, and business stakeholder groups
Experience supporting complex enterprise systems in a regulated environment
Healthcare IT experience supporting clinical and business applications
Experience supporting Epic, ERP Cloud, STAFF SCHEDULING AND TIMEKEEPING, ServiceNow, or comparable enterprise platforms
Experience with ITIL-based Change, Release, and Environment Management practices
Experience leading enterprise software upgrades, platform releases, and production deployments
Demonstrated knowledge of release management, environment management, production readiness, and system deployment practices
Working knowledge of IT service management (ITSM), change governance, incident management, and operational support processes
Understanding of software development lifecycle (SDLC), testing practices, and quality assurance frameworks
Knowledge of healthcare operations, clinical workflows, and regulatory requirements including HIPAA
Strong risk assessment, mitigation planning, and operational decision-making skills
Ability to evaluate release readiness, deployment risks, and production support requirements

Nice To Haves

Experience supporting complex enterprise systems in a regulated environment, preferred
ITIL Foundation Certification
Project Management Professional (PMP)
Certified Associate in Project Management (CAPM)
Epic Certification or proficiency in assigned applications
Certified Scrum Master (CSM) or equivalent Agile certification
DevOps Foundation, Release Management, or Change Management certification

Responsibilities

Governing enterprise application environments
Release management processes
Quality standards
Deployment readiness
Production stability across enterprise business and clinical platforms (Epic, ERP, Staffing Scheduling and Timekeeping, ServiceNow, and future enterprise business and clinical systems)
Ensuring system changes are delivered safely, efficiently, and with minimal disruption to business operations, clinical workflows, and end users
Providing enterprise oversight and governance across Application Teams, Infrastructure, Security, Integration, Testing, Business Stakeholders, and Vendor Partners to ensure stable environments and successful releases
Supporting and implementing patient safety and other safety practices as appropriate
Supporting and demonstrating Family Centered Care principles when interacting with patients and their families and with co-workers