Information Systems Engineer I/II

Eastern Municipal Water District•Perris, CA

4d•Onsite

About The Position

Under general supervision (Information Systems Engineer I) or direction (Information Systems Engineer II), this role provides professional analytical support to District technology programs. Responsibilities range from complex user-support problems to technology system development, implementation, and administration. The position monitors systems to ensure performance and reliability standards are met, collaborates with team members to integrate systems across multiple operating platforms and technologies, and performs specialized duties in support of an assigned technology program area. Information Systems Engineer I is an entry-level classification, initially under close supervision, where incumbents learn the District’s technology environment, its systems, hardware, software, and program area operations. As experience is gained, assignments become more varied and complex, with less supervision. Positions at this level perform duties similar to Information Systems Engineer II but with less independent discretion and judgment. Information Systems Engineer II is the fully qualified journey-level classification. Positions at this level perform the full range of duties independently, exercising judgment and initiative, with only occasional instruction for unusual situations. This class is distinguished from the Senior Information Systems Engineer by performing less complex work and not serving in a project lead capacity or providing technical/functional direction over lower-level staff.

Requirements

Knowledge of principles, methods, and techniques in the design and operation of information systems in assigned technology area which may include, but is not limited to, infrastructure, network, communications, database, or system control.
Knowledge of methods and techniques of troubleshooting systems and devices in assigned technology area.
Knowledge of methods and techniques of installing, configuring, administering, and monitoring a diverse range of physical and virtual systems.
Knowledge of methods and techniques of evaluating system effectiveness and responding accordingly.
Knowledge of security and monitoring devices, and procedures necessary to maintain the integrity and security of data in networked systems.
Knowledge of principles and practices of systems analysis and design for the development and management of assigned technology systems.
Knowledge of change management principles and practices.
Knowledge of principles, practices, and methods of network architecture, design, and administration, including connectivity, protocols, interfaces, and security measures.
Knowledge of methods of managing and administering server-based operating systems.
Knowledge of principles and practices of database design, administration, and functionality.
Knowledge of principles, methods, protocols, and techniques in the design, installation, and operation of data, voice, and video communications systems, networks, equipment, devices, and cabling.
Knowledge of federal, state, and local laws, codes, and regulations in assigned areas of responsibility.
Knowledge of standard programming languages and utilities similar to those used by the District.
Knowledge of District and mandated safety rules, regulations, and protocols.
Knowledge of techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff.
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Ability to provide professional level support to systems in assigned technology areas.
Ability to troubleshoot a diverse range of systems hardware and software and make or recommend modifications.
Ability to install, configure, maintain, and administer networked systems hardware and software including servers.
Ability to monitor systems performance and recommend changes to optimize system reliability and availability.
Ability to perform database management and administration tasks including tuning, storage, and backup and recovery measures.
Ability to develop and implement security measures in assigned technology area.
Ability to configure, maintain, and manage data and voice communication networks and infrastructure to achieve optimal technical performance and user support.
Ability to analyze and define user requirements and recommend efficient, cost-effective hardware, software, and network/communication solutions.
Ability to conduct comprehensive research in a diverse range of technology topics.
Ability to conduct analysis and feasibility studies; analyze complex problems, evaluate alternatives, and make sound recommendations.
Ability to apply critical thinking techniques for a broad range of situations.
Ability to prepare clear, concise, and accurate documentation, user guides, reports of work performed, and other written materials.
Ability to use modern, state-of-the-art precision and diagnostic instruments, computers, and specialized software to test, calibrate, and diagnose complex telecommunication systems, devices, and equipment.
Ability to independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
Ability to use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Ability to effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Ability to communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Two (2) years of professional experience in supporting an information systems program in assigned technology area (for Information Systems Engineer I).
Four (4) years of progressively responsible professional experience in supporting an information systems program in assigned technology area (for Information Systems Engineer II).
BS (Required)
A valid California driver’s license and the ability to maintain insurability under the District’s Vehicle Insurance Policy.
Microsoft certifications may be required in certain assigned areas.
Oracle certifications may be required in certain assigned areas.
Cisco certifications are required in certain assigned areas.

Nice To Haves

Positions at the Information Systems Engineer I level may exercise some of these knowledge and abilities statements in a learning capacity.
Positions at this level usually perform most of the duties required of the positions at the Information Systems Engineer II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods.
Work is usually supervised while in progress and fits an established structure or pattern.
Exceptions or changes in procedures are explained in detail as they arise.
Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.
This class is distinguished from the Senior Information Systems Engineer in that the latter performs the more complex work assigned to the series, serves in a project lead capacity on an ongoing basis, and/or provides technical and functional direction over lower-level staff.
Employees must possess the ability to lift, carry, push, and pull materials and objects up to 40 pounds.

Responsibilities

Provides analytical support to District technology programs in diverse capacities ranging from highly complex user support to technology system development, implementation, and administration.
Serves as advanced-level responder to client service issues using multiple diagnostic techniques; isolates problems with a significant impact on user groups, such as the system’s lack of availability or unreliability; identifies critical system outages or failures among multiple systems; independently resolves issues or confers with colleagues and management on resolution options.
Provides status updates to clients and colleagues on technology problem resolution, identifying the nature of the problem, recommended solution, any cost impacts, and anticipated date of resolution.
Uses multiple devices to monitor systems evaluating reliability, conformance to performance metrics, and overall availability; identifies system deficiencies or additional resource requirements and makes recommendations on resolution of same.
Develops and implements modified or enhanced systems that increase their effectiveness, efficiency, reliability, and availability; implements, tests, and evaluates the effectiveness of solutions.
Installs, configures, maintains, troubleshoots, and monitors hardware, software, and tools; configures and maintains system patches.
Installs security hardware, software, and related devices; monitors security system to identify any breaches to the system; activates procedures and responses to system security issues; assesses assigned technology area for potential exposure to risk and provides recommendations to mitigate risk; documents security-related actions.
Assists in the development and implementation of technology-related protocols, policies, procedures, and operating standards.
Prepares technical documentation for assigned technology program areas; updates as needed; maintains statistical data; prepares analyses and reports.
Conducts research and stays current on new trends and innovative solutions for technology programs; recommends new technologies that would improve the operational effectiveness or services to client departments.
Observes and complies with all District and mandated safety rules, regulations, and protocols.
Performs systems administration functions for server, storage, and networking platforms; maintains a Windows-based central authentication and management platform; plans, tests, documents, and installs software upgrades; monitors, evaluates, and takes appropriate action based on system performance, health, and other statistics; partitions and allocates resources to optimize system and application performance.
Installs and configures data communications equipment; participates as a team member on multi-platform installations; integrates new systems, applications, and other technologies; sets up, documents, installs, and maintains systems in accordance with established procedures; installs, documents, and manages server-based applications and software tools.
Provides root cause analysis for system problems and performs or works with vendors or technology teams to resolve issues; automates repetitive tasks, including developing scripts and backup strategies.
Serves as communications network administrator for the network infrastructure that supports the sharing of data across computer/server platforms and systems; designs data bus architectures, data interfaces, cable/cable layout and installation specifications, and other network and communications devices and protocols.
Uses network analyzer, system logs, and auditing tools to ensure efficient data transmission and adequate network redundancies; designs and installs multi-platform interfaces; configures, tests, tunes, and maintains network integrity and security to achieve optimal data communications system performance; researches, diagnoses, and resolves problems to minimize system downtime; documents network configuration and standards.
Evaluates, recommends, installs, and configures network hardware, including bridges, cabling, and other wiring equipment; installs communications devices in accordance with established protocols.
Manages and coordinates telephone and voice communications services, including adding, deleting, and modifying circuits, planning and installing additional telephone lines, planning and installing switchboards and PBXs, installing and programming routers, and designing and modifying communications closets.
Performs physical designs of database formats for user front‑end entry and inquiry; creates standard databases and database menu formats; designs database structures; captures basic requirements; performs logical design, and implements design using established techniques.
Performs database management and administration tasks; creates and maintains user accounts, roles, and access privileges; troubleshoots database and data administration problems to identify the source of problems and performs or requests fixes or repairs; provides database infrastructure support in data warehousing and transaction processes; ensures database capacity.
Installs and executes programs and scripts to upgrade database structures for existing applications; monitors and tunes database applications for optimal performance; performs backup and recovery tasks.

Benefits

CalPERS Retirement: Classic Members: 2% at 55 benefit formula, employees pay the 7% contribution. New Members: 2% at 62 benefit formula, employees current contribution is 7.5%.
Retiree Medical Coverage provided through CalPERS with EMWD providing the PEMHCA minimum.
Deferred Compensation: Two programs are offered to employees: 401(a) – EMWD provides annual contributions of $1,180 and a 457 voluntary plan where EMWD provides a match to the 401(a) ranging from 4.5% to 6.0% of employee’s annual salary dependent upon CalPERS tier.
Medical Plans: Several health plans are offered, with EMWD currently contributing $2,739/month towards the premiums for employees and family; medical in-lieu is available with required proof of coverage.
Dental Plan: Full coverage for employees and family in the base plan at no cost with EMWD contributing up to $1,560 annually. Employees have the option to elect an enhanced plan with the employee paying the difference through voluntary payroll deductions.
Vision Plan: Full coverage for employees and family in the base plan at no cost with EMWD contributing up to $245 annually. Employees have the option to elect an enhanced plan with the employee paying the difference through voluntary payroll deductions.
Voluntary Plans: Health Care and Child/Dependent Care Flexible Spending Account, supplemental accident, cancer, critical illness, life and AD&D, pet and short-term disability insurance available through payroll deductions.
Life Insurance: Equal to annual salary up to a maximum of $250,000 at no cost. Employees may purchase up to an additional $500,000 in life insurance with EMWD paying 50% of the premium.
Paid Time Off (PTO): 176 hours per year, increasing after year 5 completed.
Holidays: 10 paid holidays and 3 floating holidays per year.
Bereavement Leave: up to 5 days.
Tuition Reimbursement: up to $6,198 annually.
Employee Assistance Program (EAP): Available to employees and their families.
Telecommute Opportunities: Available to qualifying employees on a case-by-case basis when operationally feasible and accordance with EMWD’s Telecommute Policy.
Alternative Work Schedule: Employees are provided opportunity to work a 4/10 or 9/80 work schedule dependent on position and operational needs.