Information Systems Analyst

City of Chico•Chico, CA

5d•Onsite

About The Position

The City of Chico is recruiting to fill one vacancy for an Information Systems Analyst. This is not a remote position; all work will be performed on City property. Under direction, this role provides professional support to the City’s technology programs in diverse capacities including business applications modification and maintenance, network or communications infrastructure design, implementation, and administration, and website development and management. The analyst responds to complex user support problems, monitors system performance to ensure performance and reliability standards are met, coordinates assigned activities with other departments and outside agencies, and provides highly technical staff assistance to management staff in their area of expertise.

Requirements

Equivalent to bachelor’s degree from an accredited college or university with major coursework in computer science, information systems, or a related field.
Two (2) years of increasingly responsible experience providing professional support to information systems in assigned program area.
Knowledge of operations, services, and activities of integrated information systems.
Knowledge of operational characteristics of a diverse range of hardware and software systems.
Knowledge of principles, methods, and techniques used in designing, developing, testing, and implementing software applications.
Knowledge of methods and techniques of evaluating business need requirements to provide technology solutions.
Knowledge of principles, practices, methods, and techniques of troubleshooting, diagnosing, and resolving hardware and software, and network/telecommunication system issues.
Knowledge of principles and practices of workflow analysis.
Knowledge of database development and administration concepts including data conversion and file management.
Knowledge of website design, development, and content management practices.
Knowledge of a diverse range of programming languages for assigned technology area.
Knowledge of principles and practices of technical problem solving.
Knowledge of research techniques, methods, and procedures.
Knowledge of technical report writing practices and procedures.
Knowledge of principles and procedures of recordkeeping and reporting.
Knowledge of City and mandated safety rules, regulations, and protocols.
Knowledge of techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff.
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Ability to provide professional support to a diverse range of the City’s technology programs.
Ability to perform complex duties in the installation, configuration, administration, and maintenance of technology systems hardware and software in assigned program areas.
Ability to participate in the design, development, testing, and implementation of new technology systems.
Ability to evaluate, research, and diagnose complex user issues and recommend solutions.
Ability to work with end users to develop enhanced applications for business process automation.
Ability to document, review, assess, improve, and implement system processes.
Ability to participate in the development and implementation of technology policies, procedures, and protocols.
Ability to monitor systems operational effectiveness, reliability, or security vulnerability, and respond accordingly.
Ability to integrate technology solutions across multiple platforms.
Ability to understand, interpret, and apply all pertinent laws, codes, regulations, policies, and procedures, and standards relevant to work performed.
Ability to plan, develop, and facilitate end user training.
Ability to prepare clear and concise technical documentation.
Ability to use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
Ability to independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
Ability to effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Ability to communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Possession of a valid California Driver’s License, to be maintained throughout employment.

Responsibilities

Provides analytical support to City-wide technology programs in diverse technology areas including, but not limited to, business applications modification and maintenance, network or communications infrastructure design, implementation, and administration, and website development and management.
Troubleshoots, diagnoses, and maintains complex enterprise network systems; monitors and maintains servers; ensures system integration for operability across multiple platforms and technologies.
Monitors technology systems to evaluate reliability, conformance to performance metrics, and overall availability; tests, installs, implements, maintains, and modifies a diverse range of system hardware and software; confers with clients to determine needs and system configurations; defines and performs primary testing of enhancement/upgrades before release to users.
Provides professional support to a diverse range of business applications; evaluates and creates programs or databases for processing data; schedules application installation and upgrades; and works with departments to automate manual processes.
Designs and updates website front end systems; analyzes web content needs for departments and implements web-based products and applications; develops and maintains website policies and procedures; coordinates interdepartmental data sharing and system integration.
Participates in enterprise systems security; installs system security hardware, software, and related devices; monitors security system to identify any breaches; activates procedures and responses to system security issues; provides recommendations to mitigate risk.
Receives and manages work orders; troubleshoots and resolves enterprise system software, hardware, workstation, server, database, peripherals, and infrastructure issues.
Conducts systems analysis in the design, implementation, maintenance, and upgrades of enterprise information system and related applications, utilities, hardware, and peripherals.
Identifies system deficiencies or additional resource requirements; develops and implements modified or enhanced systems to increase their efficiency, reliability, and availability; implements, tests, and evaluates the effectiveness of solutions.
Prepares user documentation, including flow charts, standard operating procedures, user guides, and training materials; trains and instructs users in the use of technology and applications.
Assists in the development and implementation of technology related protocols, policies, procedures, and operating standards.
Conducts research and stays current on new trends and innovative solutions for technology programs; recommends new technologies to improve the operational technology effectiveness and services.
Observes and complies with all City and mandated safety rules, regulations, and protocols.
Performs other duties as assigned.