Information Systems Administrator, Senior

Torch Technologies, Inc.•Alabama - Maxwell AFB, AL

5d•Onsite

About The Position

Torch Technologies is seeking an Information Systems Administrator within the Agile Support Office. The Agile Support Office is working to identify and document the technical/operational baseline for all BES programs and standardize and optimize how BES programs establish and use technical environments and supporting infrastructures to assist program teams in delivering high-confidence programs. To accomplish this task, the Agile Support Office will partner with functional sponsors, program teams and infrastructure providers to effectively analyze and deliver application environment hosting options and supporting services to meet requirements driven by the Data Center Optimization Initiative (DCOI), and the AF Common Computing Environment (AF CCE) standards, and ultimately the needs of the warfighter. Foster reuse and interoperability of technical infrastructures among applications with common infrastructure and application support service’s needs; and (3) partner with functional sponsors, program teams and infrastructure providers to effectively deliver lifecycle management tools environments and supporting services to meet program office and developmental team needs. The Agile Support Office is working to improve capability delivery efficiency and effectiveness across the BES acquisition, operations, and service missions through implementation of standard, repeatable processes. The Agile Support Office accomplishes this mission by managing the Continuous Process Improvement (CPI) effort for the BES directorate and providing a centralized delivery point for all organizational processes called the BES Process Directory (BPD). This position supports AFLCMC/GBQ

Requirements

Master’s or Doctorate Degree in a related field and ten years of experience in the respective technical/professional discipline being performed, five years of which must be in the DoW.
OR, bachelor’s degree in a related field and 12 years of experience in the respective technical/professional discipline being performed, five of which must be in the DoW.
OR, 15 years of directly related experience with proper certifications, eight of which must be in the DoW.

Nice To Haves

Experience importing/exporting databases and data migration/conversion
Experience maintaining Atlassian and CI/CD tools: Jira, Jira Service Desk, Confluence, Bitbucket, Artifactory, Jenkins, Maven, MS Build, Gradle, SonarQube, Checkmarx, or equivalent
Experience with Scripting (Python, Script Runner, SIL)
Experience with Agile methodologies and tools, e.g. Kanban
CompTIA Security+
Experience in the AWS and/or Azure GovCloud (specifically Cloud One)
Secret Clearance

Responsibilities

Perform and assist with the Operations and Maintenance of the Atlassian Tool Suite to include Jira, Jira Service Desk, Confluence, and Bitbucket.
Assist with the expansion of BES Atlassian Tool Suite Services via Knowledge-Base Articles.
Perform primary day to day Atlassian Tool Help Desk Support for BES Atlassian Tools Suite via Jira Service Desk to include: triaging tickets, routing and escalating tickets to appropriate organizations; resolve tickets based on BES SLA and track resolution via metrics.
Responsible for Atlassian Tools Service Desk Notice to Airman (NOTAMs) of service interruptions or outages.
Perform Jira Application Side System Administration.
Assist with Atlassian system security scans and testing required for secure operations.
Assist in over-the-shoulder knowledge transfer of help desk services, Atlassian Tool Suite Administration, Jira System Administration and back-end system security scans and testing.
Perform application and plug-in updates.
Perform server reboots; monitor license usage.