Information Specialist

The University of Southern Mississippi • Hattiesburg, MS

23h • Onsite

About The Position

The Information Specialist is responsible for answering the admissions phone line and providing excellent customer service, processing all incoming documents, and assisting with the data operations within the Office of Admissions.

Requirements

• High school diploma or general education degree (GED)
• One year of customer service or related experience.
• Excellent written and oral communication skills
• Ability to work some nights and weekends
• Knowledge of Microsoft Office
• Ability to utilize a PC and keyboard to perform data entry
• Ability to adapt to an environment with rapidly changing priorities
• Ability to maintain cooperative relationships with colleagues.
• Skill in completing assignments accurately and with attention to detail
• Ability to process and handle confidential information with discretion
• Ability to multi-task

Nice To Haves

• Knowledge of PeopleSoft and Slate
• Experience with answering phones and emails in a customer service capacity.

Responsibilities

• Serves as the initial point of contact and first level of support for perspective students and families.
• Processes incoming admissions documents and maintains admission document queues.
• Answers incoming emails and text messages sent to admissions.
• Maintain knowledge of admissions and admissions-related functions to communicate with prospective students and readmission students.
• Assists with admissions and recruitment events.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED