INFORMATION SPECIALIST II (WT: DEALER ASSISTANCE SPECIALIST) - 76003366

State of Florida•Orlando, FL

4d•Onsite

About The Position

The Bureau of Dealer Services is seeking a motivated individual to join our team and fill the Dealer Assistance Specialist position currently open. As part of Motor Field Operations, you will be responsible for providing information and guidance to licensed dealers, regional offices and tax collector office staff while also providing operational administrative support. This work will involve: Researching, reviewing and analyzing applications and documentation for the issuance of dealer licenses, revocations, cancellations, titling and registrations. Serving as the primary contact for dealer licensing matters related to independent, wholesale, salvage, auctions, used and new recreational vehicle dealers and mobile home dealers. Processing requests from dealers, law offices, courts and the public. Processing title application transactions based on policies and procedure for the issuance of Florida titles and/or registrations. Reviewing the filing of consumer complaints and researching to compile pertinent information such as dealer inquiry, customer records and vehicle records to predetermine jurisdiction for further investigation. Performing administrative tasks, such as maintaining files, composing correspondence and preparing reports. Maintaining inventory of office supplies and using MyFloridaMarketPlace (MFMP) to purchase new supplies.

Requirements

Microsoft Office including Word and Excel.
Providing customer service in a professional/business setting, resolving customer inquiries and/or complaints.
Performing data entry and/or maintaining electronic databases.
Composing, drafting, and/or preparing written correspondence.
Operating office equipment; computer, copier, fax, multi-line telephone, printer and scanner.
Must have and maintain a valid driver’s license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.
Must be able to lift to 25lbs.

Nice To Haves

Individuals who are bi-lingual (ability to speak and read the Spanish language).
Experience handling cash and collecting payments/fees, using (MFMP) MyFloridaMarketPlace and (FRVIS) Florida Real-Time Vehicle Information System.
Working knowledge of State of Florida motor vehicle statutes, rules and/or regulations.

Responsibilities

Researching, reviewing and analyzing applications and documentation for the issuance of dealer licenses, revocations, cancellations, titling and registrations.
Serving as the primary contact for dealer licensing matters related to independent, wholesale, salvage, auctions, used and new recreational vehicle dealers and mobile home dealers.
Processing requests from dealers, law offices, courts and the public.
Processing title application transactions based on policies and procedure for the issuance of Florida titles and/or registrations.
Reviewing the filing of consumer complaints and researching to compile pertinent information such as dealer inquiry, customer records and vehicle records to predetermine jurisdiction for further investigation.
Performing administrative tasks, such as maintaining files, composing correspondence and preparing reports.
Maintaining inventory of office supplies and using MyFloridaMarketPlace (MFMP) to purchase new supplies.