Information Services Support Technician I

Mid Oregon Credit Union • Bend, OR

3d • Onsite

About The Position

Provide comprehensive IT support for hardware, software, and productivity tools. Perform a wide range of technical tasks including software installation, workstation deployment, troubleshooting, inventory management, documentation, and help desk support. Deliver end-user assistance on all approved applications, diagnose hardware and software issues, and recommend effective solutions. Maintain accurate on-hand inventory and an up-to-date knowledge base while ensuring adherence to Mid Oregon policies and security standards.

Requirements

• Strong attention to detail and maintain a high standard of accuracy
• Strong verbal, written, listening skills
• PC-proficient, including keyboarding skills, in a Windows environment
• Able to utilize intranet and email, departmental software, phone, Credit Union's network, presentation software, and data processing systems within the area of responsibility
• Diagnose and resolve network-related hardware and software issues
• Possess a valid driver's license at time of hire
• Possess valid Oregon DL within six months of hire
• Possess CompTIA A+ certification

Nice To Haves

• Financial sector support experience

Responsibilities

• Software installation
• Workstation deployment
• Troubleshooting
• Inventory management
• Documentation
• Help desk support
• Deliver end-user assistance on all approved applications
• Diagnose hardware and software issues
• Recommend effective solutions
• Maintain accurate on-hand inventory
• Maintain an up-to-date knowledge base
• Ensure adherence to Mid Oregon policies and security standards
• Monitor the help desk queue and respond quickly to tickets

Benefits

• Medical
• Dental
• Vision
• Life/Disability/AD&D
• EAP
• Aflac
• 401k with Matching
• Paid Vacation/Sick/Personal
• Paid Volunteer Hours

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree