Information Services Specialist
About The Position
United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Our strategy for improving quality of life and advancing the greater good involves focusing in four impact areas: 1.) Ready Children - preparing children for kindergarten; 2.) Successful Students - empowering students to graduate and reach their full potential; 3.) Strong Individuals and Families - helping individuals and families become self-sufficient 4.) Safety Net - addressing urgent and essential needs for those in crisis. JOB SUMMARY Provide technical support and operational assistance for network connectivity, information systems, hardware, printers, and software applications for UW staff and volunteers. Assist in the administration, maintenance, and security of the organization's technology infrastructure, Microsoft 365 environment, network systems, endpoints, and cloud-based platforms. Support cyber security initiatives and training. Support annual campaign and online giving platforms.
Requirements
- Associate’s degree in related field of study, or related industry certifications, bachelor’s preferred.
- 1-3 years of experience in technical support
- Experience in operating and supporting Microsoft 365 environments.
- Strong customer service orientation.
- Professional demeanor, confident and goal oriented.
- Understanding networking concepts and strong knowledge of Microsoft Applications/Environments.
- Strong analytical and problem-solving skills.
- Ability to communicate technical information to non-technical users.
- Excellent organizational and documentation skills.
- Ability to manage multiple deadlines and priorities and problem-solve issues as they arise.
- Attention to processes and detail in a multitasking environment
- Commitment to confidentiality and data security.
Nice To Haves
- Experience working in a nonprofit environment is a plus.
- Experience/working knowledge with Power BI preferred.
Responsibilities
- Perform help desk duties and provide necessary assistance with hardware, systems, software, printers and copiers.
- Troubleshoot hardware and software issues, repair or escalate as needed.
- Document support requests, resolutions, and recurring issues within the ticketing system.
- Support Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, Power Automate, and Office applications
- Assist with onboarding and offboarding technology setup for employees.
- Assist in monitoring, maintaining and implementing controls, policies, procedures and training for organization cyber security
- Assists in the preparation and maintenance of all system documentation, programming documentation, and in-house training guides.
- Provide Audio Video systems support for meeting rooms and provide in meeting AV support for presentations.
- Support campaign online giving platforms
- Support campaign materials printing, packing and supplies inventory.
- Other duties as assigned by the VP Information Services or Senior Leadership.
Benefits
- Employer-subsidized healthcare plan with employer-funded HRA offered.
- Group dental, vision, life insurance and other insurance products available.
- Paid holidays, personal and sick leave time.
- 403(b) retirement plan with employer matching available.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
