Information Services Specialist II, Option A (Salesforce Release Technician)

State of Illinois•Springfield, MO

8d•Onsite

About The Position

This position serves as the Salesforce Release Technician for the Department of Innovation & Technology (DoIT), performing professional work of an intermediate level of difficulty in application services. The role involves carrying out assigned release/change coordination activities for Salesforce development teams, assisting in developing validation scripts, and performing related activities to maintain accurate and functional releases. The technician will also serve as a project team member, performing assigned project tasks within established deadlines to meet project deliverables, including assisting the project lead in preparing and updating project schedules and validation activities. The Department of Innovation & Technology (DoIT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. DoIT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of two (2) years of college with coursework in computer science or directly related fields.
Requires one (1) year of Application Services or related Information Technology experience.
Requires one (1) year of professional experience supporting and maintaining the Salesforce platform or similar platform, including assisting with installations, modifications, system tuning, or basic configuration tasks.
Requires one (1) year of professional experience with release or change management activities with Salesforce or a similar platform, including assisting with validation scripts, deployments, or coordination tasks.
Requires one (1) year of professional experience with system development life cycle (SDLC) using Waterfall or Agile methodologies to complete assigned application service tasks.
Requires one (1) year of professional experience utilizing project management tools such as Microsoft (MS) PowerPoint, MS Visio, MS Project, MS Teams Azure or similar tools to support project tasks or documentation.
Requires the ability to verify identity.
Requires employment authorization to accept permanent full-time position with the State of Illinois.
Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
Requires the ability to travel in the performance of duties.
Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.

Nice To Haves

One (1) year of professional experience supporting and maintaining the Salesforce platform or similar platform, including assisting with installations, modifications, system tuning, or basic configuration tasks.
One (1) year of professional experience with release or change management activities with Salesforce or a similar platform, including assisting with validation scripts, deployments, or coordination tasks.
One (1) year of professional experience with system development life cycle (SDLC) using Waterfall or Agile methodologies to complete assigned application service tasks.
One (1) year of professional experience utilizing project management tools such as Microsoft (MS) PowerPoint, MS Visio, MS Project, MS Teams Azure or similar tools to support project tasks or documentation.
One (1) year of knowledge of continuous integration/continuous delivery (CI/CD) tools such as Copado, Copado AI, Copado CRT, Azure DevOps (ADO), OwnBackup, or similar tools to carry out assigned release-related activities.
One (1) year of knowledge of Salesforce.com best practices and functionality as applied to routine support, configuration, or release-related tasks.
Ability to assist release manager in creating, implementing, and coordinating new release processes in accordance with established procedures and guidelines.
Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business owners, development teams, agency executives, and others.

Responsibilities

Serves as the Salesforce Release Technician for the Department of Innovation & Technology (DoIT), performing professional work of an intermediate level of difficulty in Application Services, including carrying out assigned release and change coordination activities for Salesforce development teams.
Provides support and problem resolution assistance for moderately difficult issues, referring complex problems to higher-level professionals.
Serves as a project team member performing assigned project tasks within established deadlines to meet project deliverables, including assisting the project lead in preparing and updating project schedules and validation activities.
Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above.

Benefits

Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carry over year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.