Information Services Manager

Loudoun County Government•Sterling, VA

11h•Onsite

About The Position

The Loudoun County Treasurer’s Office is seeking an Information Services Manager to manage operational revenue functions and supervise assigned Information Services staff. The position is based primarily at the Sterling office, with frequent travel to the Leesburg office. Under the general direction of the designated supervisor, the manager oversees tax billings, delinquent tax collection, lease company billing, parking violation processing, lockbox coordination, remittance balancing, and the accurate posting and timely collection of County revenues. The role exercises independent judgment, protects public funds through financial accountability and internal controls, and supports accurate, professional customer service. The successful candidate will have excellent verbal and written communication, customer service, math, attention-to-detail, multitasking, organizational, and supervisory skills. The role requires confidentiality, professionalism, and the ability to work in a fast-paced, evolving environment. Employment is contingent upon satisfactory completion of a criminal background and credit check.

Requirements

Bachelor’s degree in a related field and two years of related work experience, including one year of supervision, or an equivalent combination of education and experience.
Supervisory experience must be indicated on the application for consideration.
Knowledge of tax and revenue operations, cash handling standards, internal controls, and applicable laws, ordinances, County policies, and audit requirements.
Ability to analyze complex accounts and financial information, interpret and apply requirements, make sound independent decisions, and protect confidential taxpayer, financial, and employee information.
Proficiency in Microsoft Office Word and Excel.
Excellent verbal and written communication, customer service, math, attention-to-detail, multitasking, organizational, and supervisory skills.
Ability to maintain confidentiality and professionalism and work in a fast-paced, evolving environment.
Satisfactory completion of a criminal background and credit check.
Ability to travel frequently between the Sterling and Leesburg offices.
Ability to work mandatory overtime during tax deadlines and, if required, during bad weather or other County emergencies.

Nice To Haves

Bilingual Spanish/English applicants are encouraged to apply.

Responsibilities

Supervise assigned staff; conduct performance evaluations; provide training, mentoring, and technical guidance; distribute workloads; and monitor quality, timeliness, and compliance with HR and departmental policies.
Oversee resident communication by telephone and email regarding taxes, payments, deadlines, parking tickets, and general County information; resolve escalated or sensitive revenue matters and explain requirements and payment options.
Maintain accuracy and oversight of tax billings, including lease company billing; oversee delinquent tax collection and the accurate posting and timely collection of County revenues.
Oversee automated revenue processing, including payments by mail, lockbox, ebox, echeck, and ecredit; coordinate lockbox operations and remittance balancing.
Oversee dog licensing and parking violation processing.
Prepare fiscal year, year-end, and operational reports, management analyses, and process improvement recommendations for department leadership.
Implement and monitor cash handling standards and internal controls; enforce County policies, the Code of Virginia, audit requirements, and Treasurer’s Office procedures; support audit readiness and mitigate financial and operational risk.
Independently review and resolve complex delinquent tax cases and taxpayer disputes; establish payment agreements within policy and statutory guidelines; apply taxation statutes and County ordinances; and document actions taken.
Coordinate with mailing vendors and remittance processors; monitor service performance, accountability, and contractual compliance; and address operational issues affecting revenue processing.
Protect confidential records and maintain effective working relationships with taxpayers, County departments, vendors, and external partners.
Perform other duties as assigned.