Fall 2026 Information Services Intern - Toledo

Turner Construction•Toledo, OH

About The Position

The Information Services Intern assists with day-to-day activities within the Information Services (IS) Services & Support discipline. Work may include supporting the development and maintenance of information systems, analyzing data to improve workflows, contributing to cybersecurity protocols, troubleshooting hardware, software, and network issues, creating end-user training materials, and collaborating with IS team members to support effective information sharing and system performance. Depending on business needs and location, the intern may be assigned to the Information Services & Support team at a main office or an active construction project site. The intern takes direction from a supervisor, provides progress reports as requested, applies academic learning to work activities, and participates in training, meetings, and orientation. Assignment-specific duties may include support-ticket handling, documentation, hardware and software deployment, asset tracking, testing, end-user training, project assistance, and researching technologies and best practices. Longer-term Co-op assignments may offer more in-depth experience and exposure.

Requirements

Be enrolled and actively pursuing an accredited college or university degree program, or enrolled in a Co-op program; recommended fields include Information Technology, Security, Data Analytics, or another related field.
Have at least one year of completed education, or an equivalent combination of education, training, and experience.
Be at least 18 years old to work at a construction project site.
Have a desire to work in Information Systems and learn about the construction industry and technology.
Commit to standard business hours and overtime as necessary, as determined by the assignment.
Demonstrate interpersonal skills, including student leadership, volunteerism, or other community involvement.
Have professional, clear verbal and written communication skills; English is required.
Be able to read and comprehend written information.
Assume personal and professional accountability for one's actions and activities.
Be proactive, curious, and eager to learn and participate.
Be able to work independently with direction and supervision, and in a team environment.
Have exceptional organizational skills and attention to detail.
Be able to take direction, use active listening, learn and process information quickly, ask clarifying questions, and follow tasks through to completion.
Have basic computer and data-entry skills and familiarity with Microsoft Office applications.
Have access to reliable transportation.
Be able to travel if required.

Responsibilities

Assist the IS Services & Support team with end-user support, troubleshooting, asset management, and hardware and software deployment.
Take direction from a supervisor and provide progress reports as directed.
Apply knowledge acquired in an academic setting to work activities.
Maintain professional relationships with employees, customers, clients, and subcontractors.
Participate in training, meetings, and orientation.
As assigned, create, update, and resolve support tickets; prioritize requests as directed; and respond to end-user inquiries in a timely manner.
As assigned, create and update documentation for IS inventory, project sites, and systems, including user guides, troubleshooting steps, and office and jobsite setup.
As assigned, image hardware, install software, and set up jobsites.
As assigned, track and maintain IS assets, including hardware, software licenses, and network devices.
Follow the IS Operations and Maintenance manual and applicable safety protocols; wear appropriate PPE at construction sites as directed.
As assigned, help test and validate software, updates, and system configurations for functionality and compatibility.
Prepare materials and assist with training sessions to help end users understand and use IS systems and applications.
Assist and collaborate on IS projects, such as system upgrades, migrations, and new technology implementation, by completing assigned tasks and reporting progress.
Research emerging technologies, software tools, and best practices to recommend improvements for the IS Services & Support organization.
Perform other activities, duties, and responsibilities as assigned.