Information Services Field Technician

BMWC CONSTRUCTORS•Lebanon, IN

2d•Hybrid

About The Position

This role provides hands-on technology support across construction jobsites, regional offices, and remote project locations. The IS Field Technician is responsible for deploying, maintaining, and troubleshooting computers, mobile devices, printers, network equipment, internet connectivity, and other jobsite technology. This position works closely with project teams, field leadership, and office personnel to ensure reliable technology services that support safe and productive project execution.

Requirements

High school diploma or equivalent required; associate degree in Information Technology or related field preferred.
2 to 5 years of experience supporting end-user devices, networks, mobile technologies, or related IT systems.
Strong knowledge of Windows 10/11, Microsoft 365, Entra ID, and mobile device support.
Experience troubleshooting wireless networks, internet connectivity, hardware, software, and peripheral devices.
Experience with device deployment, asset management, endpoint management, and IT ticketing systems.
Ability to independently diagnose and resolve technical issues in fast-paced and remote environments.
Strong customer service, communication, problem-solving, and organizational skills.
Ability to explain technical information clearly to non-technical users.
Valid driver's license with an acceptable driving record required.
Ability to travel frequently, including overnight travel, and occasionally work outside normal business hours.
Ability to work safely in active construction environments and lift or transport equipment weighing up to 50 pounds.

Nice To Haves

Experience supporting construction jobsites or field operations is preferred.
CompTIA A+, Network+, Microsoft, or similar technical certifications are preferred.

Responsibilities

Provide onsite technical support to construction jobsites, regional offices, and remote project locations.
Deploy, configure, maintain, and troubleshoot laptops, tablets, mobile devices, printers, scanners, and other field technology.
Install and support jobsite networking and connectivity solutions, including wireless access points, cellular internet, switches, and related infrastructure.
Configure and support Microsoft 365 applications, including Teams, Outlook, OneDrive, and SharePoint.
Support jobsite technology such as conference room equipment, project trailers, digital displays, webcams, and mobile workstations.
Diagnose and resolve hardware, software, network, and connectivity issues impacting field operations.
Image, configure, patch, deploy, recover, and redeploy company-issued devices throughout the project lifecycle.
Track equipment inventory and document support requests through the IT Service Management system.
Maintain technical documentation, inventory records, support procedures, and knowledge resources.
Train and support employees on company technology standards, processes, and best practices.
Support technology upgrades, infrastructure initiatives, and special projects while proactively identifying field technology needs.