Field Services Technician

Computer Task Group, Inc • Town of Corning, NY

8d • Onsite

About The Position

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and remotely from a facility. The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office Suites (365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Requirements

• 1+ year Hardware Experience (beyond imaging/deployment)
• 1+ year Customer Service / In-Person Support Experience
• Technical Focus
• Customer Engagement
• Must be able to lift equipment up to 40 pounds, as required.

Nice To Haves

• CompTIA IT Fundamentals
• CompTIA A+
• CompTIA Cloud+
• CompTIA Mobility+
• CompTIA Network+
• CompTIA Server+

Responsibilities

• Active Directory Administration
• Limited support for corporate mobile devices
• Familiarity with cloud applications (OneDrive, SharePoint, Office365, etc.)
• Troubleshooting Cisco VPN connectivity
• Familiarity supporting Citrix connectivity
• Remediating Symantec Endpoint Protection
• Dameware/LogMeIn remote connection/utilization
• MECM Deployment server utilization
• Asset management skills
• Microsoft Edge and various browser(s) support
• Installation/configuration of various Adobe products
• Installation/configuration of Check Point endpoint client software
• Conference Room equipment
• Printer/driver troubleshooting & installation
• ServiceNow utilization
• Cisco WebEx service support
• Deployment/configuration of standard IP telephony
• Hardware ordering/deployment
• Documentation (records) management
• Knowledge base utilization
• Project interaction
• Customer scheduling/follow-ups
• End user equipment moves (disconnect/reconnect)
• Multi-team interaction and/or technical roundtable participation
• Standard device imaging via USB/PXE server(s)
• Smart-Hands tasks/functions outside of standard operational work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree