Information Security Support Engineer

Fivesky is seeking an Information Security Support Engineer with a strong background in troubleshooting and supporting Privileged Access controls. The ideal candidate will have experience in configuring and maintaining servers, installing software, managing network devices, databases, and enforcing security policies. They should also have familiarity with Site Reliability Engineering (SRE) methodologies and ITIL disciplines. The role involves providing 3rd-level support for critical Privileged Access applications, designing and supporting various solutions, and acting as a subject matter expert. The candidate should be proficient in scripting languages and have a strong aptitude for automation and process optimization.

- Provide 3rd-level support of critical Privileged Access applications, diagnosing problems and providing solutions. - Design and support a wide spectrum of solutions, ranging from industry-standard tools to custom applications. - Act as a subject matter expert for vital Privileged Access systems. - Engage in communication with internal users, team members, clients, and vendors. - Create documentation related to Privileged Access operations and delegate tasks to L1/2 teams when needed. - Develop tooling using scripting languages like Python, PowerShell, or Shell scripts. - Identify opportunities for enhancing stability, recovery time, and supportability through automation and process optimization. - Creating documentation that can be presented to senior management and giving instructions in a clear and readable way.

- 5+ years of experience with 2+ years of familiarity with Site Reliability Engineering (SRE) methodologies, tools, and processes - Knowledgeable with ITIL disciplines, including Incident response, Problem, Change, Release, Configuration, Capacity, Availability, and Security Management - Proficient in the key principles of Unix/Linux and Windows - Intermediate scripter with languages such as PowerShell, Python, or Shell - Experienced with Privileged Access management solutions is highly desired - Process and workflow documentation-oriented technical writing - Automation and streamlining of manual processes - Adaptable and agile when it comes to proprietary technologies in a regulated environment - Prior technology security experience is essential for this security-oriented role - Aptitude to learn new technology - Excellent communicator both verbally and written - Worked with global teams - CISSP Certification (preferred) - Knowledge of PAM Solutions (preferred) - Azure knowledge (preferred) - Knowledge of Agile methodologies (preferred)

- Competitive compensation - Professional development opportunities - Career advancement opportunities - Fun team culture - Equal employment opportunities - Full-time position - Based on experience and qualifications