(fluent Ukrainian) Information Security Incident Specialist (remote)

SupportYourApp

10h•Remote

About The Position

SupportYourApp is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies around the globe (technical and customer support, services to improve customer experience) for the past 15 years. We have 1300+ people in our international community. We operate globally, supporting clients in 60 languages, partnering with industry leaders like MasterCard, Calm and MacPaw. With international hubs and coworking spaces around the world, we also develop innovative products like Quidget and improve the customer experience every single day. Our team is continuously growing alongside our expanding client base, so we are looking for a Information Security Incident Specialist who is eager to apply their technical expertise, develop in the field of security, and work with real incidents and modern tools.

Requirements

Proven experience in investigating and handling information security incidents (from 1 year)
Experience in developing incident management procedures and documentation
Analytical mindset and the ability to make fast decisions to mitigate incident impact
Strong self-organization skills and the ability to prioritize work independently
Understanding of data privacy principles and breach notification requirements
English proficiency at level B2 or higher

Nice To Haves

Proficiency in OSINT methodologies for investigations
Experience in assessing the security of software, platforms, and third-party vendors
Basic knowledge of security tools logic (SIEM,EDR,DLP, NGFW, VPN,VDI)

Responsibilities

Manage security and operational incidents end-to-end, including investigation, coordination, and response
Communicate directly with Clients and stakeholders during Data Breach incidents
Conduct Root Cause Analysis, develop preventive measures, and prepare management reports
Analyze Clients’ workflows and incident trends to identify risks and improve security processes
Assess the security of software, platforms, and third-party vendors
Review new hiring locations for compliance with data protection and security standards
Develop incident response procedures and maintain internal security documentation and knowledge base